Installation Experience Coordinator

The Home Depot; New York (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

The Home Depot is hiring an Installation Coordinator to support customers and install field teams in New York. You will manage the install lifecycle, from scheduling inspections to coordinating material orders and service tickets, ensuring accurate paperwork and timely updates.

You will be the primary contact for customers, bridging communication between sales, installations, and branch operations, while maintaining a focus on customer satisfaction and backlog reduction.

Qualifications

• Eighteen years of age or older.
• Legally permitted to work in the United States.
• High school diploma or GED required.

Responsibilities

• Maintain regular communication with customers across the install life cycle, ensuring timely follow-up and issue resolution.
• Coordinate with internal and external teams for inquiries, escalations, and smooth branch operations.
• Manage open jobs: review paperwork, collect payment, schedule inspections, place material orders, and process labor bills.

Skills

Self-motivated

Initiative

Strong communication

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Home Depot is hiring an Installation Coordinator to support customers and install field teams in New York. You will manage the install lifecycle, from scheduling inspections to coordinating material orders and service tickets, ensuring accurate paperwork and timely updates.

You will be the primary contact for customers, bridging communication between sales, installations, and branch operations, while maintaining a focus on customer satisfaction and backlog reduction.