Installation Coordinator: Customer Experience & Operations

Home Depot; Virginia Beach (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Home Depot in Virginia Beach, VA is seeking an Installation Coordinator to serve as the main point of contact for customers and installation teams. You will help manage the flow of jobs, schedule inspections, and ensure accurate paperwork and timely updates throughout the install lifecycle.

This role focuses on strong communication, organization, and problem-solving to deliver an excellent customer experience and efficient project execution in a fast-paced environment.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Knowledge, skills and abilities typically acquired through completion of a high school diploma and/or GED.
• Knowledge or experience in the home improvement or construction industry preferred; clerical/administrative background welcomed.
• Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving abilities.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail; ability to work in a fast-paced environment.
• Computer skills with proficiency in Microsoft Office.

Responsibilities

• 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely follow-up and resolves open questions.
• 25% Job Process Support - Coordinates with internal and external branch partners and assists with customer escalations and exceptions.
• 40% Operations - Manages intake of open jobs, reviews paperwork for accuracy, collects payment, schedules inspections, places material orders, and processes labor bills for 3rd party providers.

Job description

The Home Depot in Virginia Beach, VA is seeking an Installation Coordinator to serve as the main point of contact for customers and installation teams. You will help manage the flow of jobs, schedule inspections, and ensure accurate paperwork and timely updates throughout the install lifecycle.

This role focuses on strong communication, organization, and problem-solving to deliver an excellent customer experience and efficient project execution in a fast-paced environment.