Inside Sales Specialist – Metals Quotes & Growth

Fry Steel Company; Santa Fe Springs (CA); Presencial; USD 40 000 - 53 000; Tempo integral

Resumo da oferta

Fry Steel Company is seeking an Inside Sales Representative to serve as the primary contact for customers, build strong relationships, and deliver exceptional service. You will prepare quotes, process orders, respond to inquiries, and support sales growth while sharing market feedback with internal teams.

The role emphasizes accurate order fulfillment, coordination with production and shipping, and ongoing engagement to meet and exceed quotas in a fast-paced environment.

Qualificações

• Minimum of 2 years' sales experience in the metals industry or associate degree required.
• Strong phone presence and listening skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to quickly learn new products, processes, and systems while maintaining organizational and professional communication skills.
• Ability to work in a fast-paced environment with high accuracy and attention to detail.
• Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with concrete variables in situations with limited standardization.

Responsabilidades

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Respond to customer inquiries promptly, providing product information, pricing, and technical specifications.
• Identify potential customers and generate sales leads through various methods, following up on large quotes, emails, and referrals.
• Conduct market research to identify trends, competitors, and opportunities for growth.
• Develop a deep understanding of the company's metal products, including their features, benefits, and applications.
• Educate customers about the quality, durability, and performance of the metal products.
• Prepare accurate and competitive price quotations for customers.
• Negotiate pricing and terms to close deals while maintaining profitability.
• Process customer orders accurately and efficiently, coordinating with production and shipping to fulfill orders on time.
• Maintain sales records and track customer interactions.
• Address customer concerns, complaints, or issues in a timely and professional manner.
• Collaborate with customer service teams to ensure customer satisfaction.
• Work toward achieving and exceeding sales targets and quotas; upsell or cross-sell products and services.
• Gather feedback from customers regarding product quality, performance, and market trends; share insights with sales and product teams.

Conhecimentos

Sales experience

Metals industry knowledge

Communication skills

Phone presence

Numerical skills

Attention to detail

Problem solving

Formação académica

Associate degree

Descrição da oferta de emprego

Fry Steel Company is seeking an Inside Sales Representative to serve as the primary contact for customers, build strong relationships, and deliver exceptional service. You will prepare quotes, process orders, respond to inquiries, and support sales growth while sharing market feedback with internal teams.

The role emphasizes accurate order fulfillment, coordination with production and shipping, and ongoing engagement to meet and exceed quotas in a fast-paced environment.