Inside Sales Specialist - Manufacturing (Quotes & Accounts)

Aston Carter; Madison (WI); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/long-term disability

Health Spending Account (HSA)

Paid Time Off (PTO)

Job summary

Aston Carter is seeking an Inside Sales Representative in Madison, WI to act as the primary contact for customers from inquiry to order fulfillment. You will generate quotes, process orders in ERP, and collaborate with internal teams to ensure exceptional service and revenue growth.

Ideal candidates have 2+ years in inside sales or related roles, with ERP/CRM experience and strong communication and multitasking abilities. This onsite position offers competitive hourly pay and benefits.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.
• 2+ years of inside sales, customer service, account management, or sales support experience.
• Manufacturing, industrial, or distribution experience preferred.
• Experience using ERP and/or CRM systems.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Serve as the primary point of contact for customers regarding product inquiries, pricing, order status, and general account support.
• Prepare and follow up on customer quotes, proposals, and sales opportunities.
• Process sales orders accurately and efficiently within the ERP system.
• Develop and maintain strong relationships with existing customers while identifying opportunities for account growth.
• Partner with outside sales representatives to support territory growth and customer retention initiatives.
• Coordinate with Production, Purchasing, Engineering, and Customer Service teams to ensure customer requirements are met.
• Proactively follow up on leads, quotes, and customer requests to drive revenue growth.
• Monitor open orders and communicate updates regarding delivery schedules and potential delays.
• Maintain accurate customer records, sales activities, and account information within the CRM system.
• Assist in resolving customer concerns and ensure timely issue resolution.
• Generate sales reports and provide updates on account activity and sales pipeline metrics.

Skills

Inside sales

Customer service

Account management

Sales support

Education

High school diploma

Associate's degree preferred

Bachelor's degree preferred

Tools

ERP systems

CRM systems

Microsoft Excel

Outlook

Job description

Aston Carter is seeking an Inside Sales Representative in Madison, WI to act as the primary contact for customers from inquiry to order fulfillment. You will generate quotes, process orders in ERP, and collaborate with internal teams to ensure exceptional service and revenue growth.

Ideal candidates have 2+ years in inside sales or related roles, with ERP/CRM experience and strong communication and multitasking abilities. This onsite position offers competitive hourly pay and benefits.