Inside Sales Specialist — HVAC & Customer Growth

Rheem Manufacturing Company; Kimberly (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Design Air is seeking an Inside Sales Representative to join our Madison, WI team. This role handles customer orders via phone or in-person, providing accurate product information and support during business hours, 7:00am - 5:00pm.

You will answer calls, assist with orders, and promote products based on customer needs, while managing house accounts to drive sales growth. Some warehouse support may be required.

Qualifications

• 3 years related industry experience or equivalent field work.
• HVAC knowledge preferred but not required.
• Ability to communicate with customers over the telephone, email and/or in person.
• Good listener with the ability to assess customer need.
• Goal driven, action oriented, self-motivated.
• Able to deal with a variety of people and situations in a positive and open minded manner.
• Well organized and represent the company in a professional manner.
• Related degree is a plus.

Responsibilities

• Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed.
• Assist customers in person with placing orders and/or answering questions.
• Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner.
• Generate customer orders via phone and in person through recommending products based on their specific needs.
• Provide accurate information regarding item availability and timeline of ordering if required.
• Manage assigned house accounts with the goal of growth in sales.
• Assist warehouse with order pulling and processing based upon call volume.
• May perform special projects as assigned.

Skills

Customer service

Communication

Organizational skills

Self-motivated

Professional demeanor

HVAC knowledge (nice to have)

Education

Related degree

Job description

Design Air is seeking an Inside Sales Representative to join our Madison, WI team. This role handles customer orders via phone or in-person, providing accurate product information and support during business hours, 7:00am - 5:00pm.

You will answer calls, assist with orders, and promote products based on customer needs, while managing house accounts to drive sales growth. Some warehouse support may be required.