Aftermarket Inside Sales Specialist

Quest Industrial; Monroe (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Quest Industrial, a subsidiary of ProMach, is seeking a dedicated Customer Service Representative (Aftermarket Inside Sales Administrator) in Monroe or Middleton, WI. You will manage quotations, orders, and customer inquiries while collaborating with service teams, operations, and customers to drive revenue growth and strong relationships.

The role emphasizes cross-functional coordination with Materials, Engineering, Service, and AR to ensure accurate pricing, timely delivery, and accurate

Qualifications

• 2+ years of inside sales, customer service, sales administration, or aftermarket support experience preferred.
• Experience with ERP and CRM systems.
• Experience in manufacturing or industrial equipment is a plus.
• Proficiency in Microsoft Office Suite, especially Excel, Outlook, and Teams.
• Excellent written and verbal communication skills.

Responsibilities

• Identify key contacts within customer facilities and maintain high profile customer contact to guarantee quality customer service.
• Prepare and process customer quotations for aftermarket parts, services, repairs, and maintenance agreements.
• Provide superior customer service by determining and assisting customer needs in a timely manner and monitor order status and proactively communicate updates to customers.
• Identify and promote cross-sell and upsell opportunities within existing customer accounts.
• Liaise with the AR Department to help resolve past due invoices as efficiently and expeditiously as possible.
• Resolve customer issues regarding orders, deliveries, invoicing, product availability, and warranty administration.
• Coordinate with operations, service, purchasing, and logistics teams to ensure timely delivery of products and services.
• Partner with other ProMach companies to capitalize on synergistic opportunities.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Problem-solving

Education

High school diploma or equivalent

Tools

ERP/CRM systems

Job description

Quest Industrial, a subsidiary of ProMach, is seeking a dedicated Customer Service Representative (Aftermarket Inside Sales Administrator) in Monroe or Middleton, WI. You will manage quotations, orders, and customer inquiries while collaborating with service teams, operations, and customers to drive revenue growth and strong relationships.

The role emphasizes cross-functional coordination with Materials, Engineering, Service, and AR to ensure accurate pricing, timely delivery, and accurate