Inside Sales Specialist — Data-Driven & Customer Success

Wurth Industry; Roanoke (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Job summary

Wurth Industry Roanoke, VA is seeking an Inside Sales Representative to act as the internal first line contact for assigned customer accounts and support the end-to-end sales cycle. You will manage data, quotes, and order fulfillment while collaborating with the Sales team to retain accounts.

The role requires 3–5 years of inside sales or customer service experience, strong Excel skills, and the ability to analyze data and customer orders. Excellent communication is essential for success.

Qualifications

• Bachelor’s degree preferred or equivalent experience in sales/CS.
• 3–5 years inside sales or customer service experience.
• Proficient in Microsoft Outlook, Word, PowerPoint and especially Excel.
• Ability to analyze data and customer purchase orders.
• Excellent written and verbal communication.

Responsibilities

• Meet established KPIs.
• Represent the company professionally.
• Partner with Sales to maintain account retention and support.
• Data entry, quotes support, record management and logistics coordination.
• Manage customer master data within CRM.
• Proactively drives account management and supports sales process.
• Collaborate cross-functionally to resolve customer issues.
• Upsell products and services through promotions.
• Respond to requests via phone, fax, email, or chat.
• Perform other duties as assigned.

Skills

Outlook/Office

Excel (Advanced)

Data analysis

Quotation generation

Communication

Customer service

Purchase orders reading

Education

Bachelor’s degree preferred

High school diploma or GED

Tools

SAP

CRM systems

Job description

Wurth Industry Roanoke, VA is seeking an Inside Sales Representative to act as the internal first line contact for assigned customer accounts and support the end-to-end sales cycle. You will manage data, quotes, and order fulfillment while collaborating with the Sales team to retain accounts.

The role requires 3–5 years of inside sales or customer service experience, strong Excel skills, and the ability to analyze data and customer orders. Excellent communication is essential for success.