Inside Sales Specialist — Customer Success & Growth

Trane Technologies plc; Raleigh (NC); On-site; USD 41,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Job summary

Trane Technologies is hiring an Inside Sales Specialist in the Mid-Atlantic region. You will support customers and internal partners by handling inquiries, quotes, and orders with accuracy and professionalism, collaborating with Account Managers to drive regional results.

The role suits a customer-focused professional who thrives in a fast-paced environment, balancing service, sales support, and operational coordination, while emphasizing problem-solving and attention to detail.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree preferred.
• Previous customer service, inside sales, retail, or related experience preferred.
• Experience in a fast-paced, customer-focused environment with emphasis on service, improvement, and safety.
• Strong customer service skills and prior customer service experience preferred.
• Strong critical thinking and decision-making skills.
• Ability to think creatively and approach challenges from multiple angles.
• Solid Microsoft Office skills; advanced skills preferred.
• Effective problem-solving skills.
• Strong verbal and written communication skills.
• Positive, team-oriented mindset.
• Solution-focused approach; emotional intelligence to navigate situations.
• HVAC experience preferred but not required.

Responsibilities

• Proactively engage customers by phone and email to understand needs and provide prompt support.
• Respond to inquiries related to parts, equipment, orders, and general needs professionally.
• Prepare quotes, process orders, and manage follow-up with accuracy.
• Partner with Account Managers to support customer accounts and regional revenue goals.
• Identify opportunities to add value through related products and promotions.
• Resolve customer concerns by selecting best resolution method per policies.
• Maintain knowledge of product offerings, systems, and internal resources.
• Collaborate with internal teams to ensure timely communication and issue resolution.
• Maintain documentation of interactions, quotes, orders, and follow-ups.
• Manage multiple priorities effectively in a fast-paced environment.

Skills

Customer service

Communication skills

Problem solving

Time management

Education

High school diploma or GED

Associate degree or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Trane Technologies is hiring an Inside Sales Specialist in the Mid-Atlantic region. You will support customers and internal partners by handling inquiries, quotes, and orders with accuracy and professionalism, collaborating with Account Managers to drive regional results.

The role suits a customer-focused professional who thrives in a fast-paced environment, balancing service, sales support, and operational coordination, while emphasizing problem-solving and attention to detail.