Inside Sales Specialist

Trane Technologies plc; Raleigh (NC); On-site; USD 41,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Job summary

Trane Technologies is hiring an Inside Sales Specialist in the Mid-Atlantic region. You will support customers and internal partners by handling inquiries, quotes, and orders with accuracy and professionalism, collaborating with Account Managers to drive regional results.

The role suits a customer-focused professional who thrives in a fast-paced environment, balancing service, sales support, and operational coordination, while emphasizing problem-solving and attention to detail.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree preferred.
• Previous customer service, inside sales, retail, or related experience preferred.
• Experience in a fast-paced, customer-focused environment with emphasis on service, improvement, and safety.
• Strong customer service skills and prior customer service experience preferred.
• Strong critical thinking and decision-making skills.
• Ability to think creatively and approach challenges from multiple angles.
• Solid Microsoft Office skills; advanced skills preferred.
• Effective problem-solving skills.
• Strong verbal and written communication skills.
• Positive, team-oriented mindset.
• Solution-focused approach; emotional intelligence to navigate situations.
• HVAC experience preferred but not required.

Responsibilities

• Proactively engage customers by phone and email to understand needs and provide prompt support.
• Respond to inquiries related to parts, equipment, orders, and general needs professionally.
• Prepare quotes, process orders, and manage follow-up with accuracy.
• Partner with Account Managers to support customer accounts and regional revenue goals.
• Identify opportunities to add value through related products and promotions.
• Resolve customer concerns by selecting best resolution method per policies.
• Maintain knowledge of product offerings, systems, and internal resources.
• Collaborate with internal teams to ensure timely communication and issue resolution.
• Maintain documentation of interactions, quotes, orders, and follow-ups.
• Manage multiple priorities effectively in a fast-paced environment.

Skills

Customer service

Communication skills

Problem solving

Time management

Education

High school diploma or GED

Associate degree or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home.

We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you: Trane in the Mid-Atlantic Region is hiring an Inside Sales Specialist.

In this role, you will support customers and internal partners by helping ensure inquiries, quotes, orders, and day-to-day needs are handled accurately, efficiently, and with a high level of professionalism. This position plays an important part in delivering strong customer experience and supporting regional success through responsiveness, problem-solving, collaboration, and attention to detail. The Inside Sales Specialist works closely with Account Managers and cross-functional teams to support customer needs, identify opportunities to add value, and help drive business results. This role is well suited for someone who thrives in a fast-paced, customer-focused environment and enjoys balancing service, sales support, and operational coordination.

What you will do:

• Proactively engage customers by phone and email to understand their needs and provide prompt, effective support.
• Respond to customer inquiries related to parts, equipment, orders, and general support needs in a professional and solution-focused manner.
• Prepare quotes, process orders, and manage follow-up activities with a high level of accuracy and attention to detail.
• Partner with Account Managers to support customer accounts and contribute to regional revenue goals.
• Identify opportunities to add value for customers through related products, promotions, and solution-based recommendations.
• Resolve customer concerns by identifying the best method of resolution while adhering to company policies and processes.
• Maintain working knowledge of product offerings, systems, and internal resources to support customer needs effectively.
• Collaborate with internal teams to ensure timely communication, issue resolution, and a seamless customer experience.
• Maintain accurate documentation of customer interactions, quotes, orders, and follow-up activities.
• Manage multiple priorities effectively in a fast-paced, customer-focused environment.

What you will bring:

• High school diploma or General Education Degree (GED) required.
• Associate’s or Bachelor’s degree preferred.
• Previous customer service, inside sales, retail, or related experience preferred.
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
• Strong customer service skills and previous customer service experience are preferred.
• Strong critical thinking and decision‑making skills.
• Ability to think creatively and approach challenges from multiple angles.
• Solid Microsoft Office skills; advanced skills preferred.
• Effective problem‑solving skills.
• Strong verbal and written communication skills.
• Positive, team-oriented mindset.
• Solution-focused approach.
• Emotional intelligence and the ability to navigate a variety of situations effectively.
• HVAC experience preferred but not required.

Annual Base Salary Range or Hourly Base Pay Range: $41,000.00 - $82,809.99 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
• Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]