Inside Sales & Order Management Specialist

Ingersoll-Rand; San Diego, Northern (CA, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Annual bonus eligibility

Employee stock grant

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative - Order Management to support customers from inquiry through delivery at one of multiple centers in CA, AZ, or AZ. The role includes parts/equipment identification, quoting, order confirmation, pricing, order processing, expediting, and problem solving.

The position offers sales support to the outside sales force and opportunities to participate in special projects. Travel within the US (5-10%) may be required.

Qualifications

• 2+ years of experience in customer service-related role.
• 2+ years of experience using Microsoft Office computer applications.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Skills

Customer service

MS Office

Education

Associate degree in engineering

Bachelor's degree in engineering

Tools

Salesforce

Job description

Ingersoll Rand is seeking an Inside Sales and Service Representative - Order Management to support customers from inquiry through delivery at one of multiple centers in CA, AZ, or AZ. The role includes parts/equipment identification, quoting, order confirmation, pricing, order processing, expediting, and problem solving.

The position offers sales support to the outside sales force and opportunities to participate in special projects. Travel within the US (5-10%) may be required.