Inside Sales & Order Management Specialist

Ingersoll Rand; California (MO); On-site; USD 54,000 - 127,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking an Inside Sales & Service Representative – Order Management to support customers from inquiry to delivery at one of the Centers in Pomona, CA; San Diego, CA; or Phoenix, AZ. The role covers quotes, order processing, pricing, and coordination with outside sales to drive customer satisfaction.

As experience grows, responsibilities may expand to lead generation, market intelligence, and special projects, including handling complex orders with external coordination.

Qualifications

• 2+ years of experience in a customer service-related role.
• 2+ years of experience using Microsoft Office applications.
• Excellent verbal and written communication skills.
• Organizational skills – ability to manage time and multi-task.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Skills

Customer service

Verbal & written communication

Education

Associate or bachelor’s degree in engineering or similar technical field

Tools

Microsoft Office

Job description

Ingersoll Rand is seeking an Inside Sales & Service Representative – Order Management to support customers from inquiry to delivery at one of the Centers in Pomona, CA; San Diego, CA; or Phoenix, AZ. The role covers quotes, order processing, pricing, and coordination with outside sales to drive customer satisfaction.

As experience grows, responsibilities may expand to lead generation, market intelligence, and special projects, including handling complex orders with external coordination.