Inside Sales Representative – Kalamazoo Area

The Pivot Group Careers; Kalamazoo (MI); On-site; USD 51,000 - 80,000; Full time

Job summary

The Pivot Group Network is actively seeking an Inside Sales Representative for opportunities in Kalamazoo, MI. This role focuses on handling customer inquiries, preparing quotes, and coordinating with production to ensure timely deliveries.

Ideal candidates have strong communication, CRM and ERP familiarity, and the ability to interpret technical specs. This position is based on-site in the Kalamazoo area with competitive compensation.

Qualifications

• 1+ years of experience in inside sales or customer service.
• Excellent verbal and written communication skills.
• Ability to read and interpret technical specifications.
• Proficiency with CRM software and Microsoft Office.
• Detail-oriented and able to multitask.
• High school diploma or equivalent.

Responsibilities

• Track sales activity and report to the sales manager.
• Answer incoming customer calls and emails about products and orders.
• Prepare and send quotes to customers based on their specifications.
• Follow up on open quotes to close sales.
• Process customer orders and enter them into the system.
• Coordinate with production and shipping to meet delivery dates.
• Maintain customer records and update contact information.
• Resolve customer issues and escalate when needed.

Skills

Inside sales experience

CRM software

Microsoft Office

Strong communication

Detail-oriented

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Description:

Inside Sales Representative | Kalamazoo, MI

Salary Range: $51,000 – $80,000 depending on experience

Are you a dedicated professional with a passion for excelling as a inside sales representative? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in the Kalamazoo area seeking experienced Inside Sales Representatives to strengthen their teams.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Inside Sales Representative opportunities with manufacturers based in and around Kalamazoo in Kalamazoo County, within about 30 minutes of the city, including Galesburg, Comstock, Oshtemo, and Parchment.

The Opportunity

We work with companies in the Kalamazoo area that add Inside Sales Representatives to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you’re looking for.

Usual Responsibilities

• Track sales activity and report to the sales manager.
• Answer incoming customer calls and emails about products and orders.
• Prepare and send quotes to customers based on their specifications.
• Follow up on open quotes to close sales.
• Process customer orders and enter them into the system.
• Coordinate with production and shipping to meet delivery dates.
• Maintain customer records and update contact information.
• Resolve customer issues and escalat when needed.

Recommended Qualifications

• years of experience in inside sales or customer service.
• Strong communication skills, both verbal and written.
• Ability to read and interpret technical specifications.
• Proficiency with CRM software and Microsoft Office.
• Detail-oriented and able to multitask.
• High school diploma or equivalent.

Bonus Qualifications

• Familiarity with metal fabrication or machining processes.
• Experience in manufacturing or industrial sales.
• Associate or bachelor’s degree in business or related field.
• Knowledge of ERP systems.

Job Titles That Should Apply

Account Coordinator, Technical Sales Representative, Customer Account Representative, Sales Coordinator, Quotations Specialist, Inside Sales Associate, Customer Service Representative, Sales Support Specialist, Order Management Specialist

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

Required Skills:

NetSuite Resume Offers Dynamics Supply Chain Access Support Development Technical Assistance Driving Performance Metrics Deals ERP HubSpot Salary Hiring Partnerships Recruiting CRM Compensation Supply Product Development Metrics SAP Manufacturing Interpersonal Skills Presentations Records Oracle Negotiation Preparation Software Business Marketing Sales Communication

Salary Package:

$ 51,000.00 – 80,000.00 (US Dollar)