Retail Associate-Cleveland Browns Team Store

Fanatics Inc; Cleveland (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

A leading sports merchandise retailer is seeking a part-time Retail Associate at the Cleveland Browns Team Store. The role focuses on creating an exceptional fan experience through effective communication and teamwork. Responsibilities include processing sales transactions and maintaining store standards. Ideal candidates are outgoing and have retail experience. This position requires flexibility with scheduling, including nights and weekends, especially during games and events. Join us to be part of an exciting team environment!

Qualifications

• Minimum 18 years of age.
• Experience in retail or sales preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet fans and ensure a top-notch shopping experience.
• Process sales transactions via the POS system.
• Maintain sales floor and stockroom standards.
• Process sales transactions via the Fanatics POS system.
• Represent the Fanatics brand professionally and uphold team values.

Skills

Customer service

Communication skills

Team collaboration

Problem-solving

Salesmanship

Education

High School diploma or equivalent

Tools

POS system

Job description

Retail Associate-Cleveland Browns Team Store

Cleveland, OH, United States (On-site)

Job Description

JOB SUMMARY:

The Retail Associate is responsible for carrying out the front-line selling effort, creating the ultimate fan experience, ensuring operation excellence and flawless execution of store operations. Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team.

The Retail Associate will be expected to work a part-time schedule which can include days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities:

• Greet fans and ask questions ensuring fans enjoy a top-notch shopping experience.
• Make recommendations based on observations and conversations with fans.
• Maintain sales floor and/or stockroom standards with an eye to detail.
• Process sales transactions via the Fanatics Point of Sale System (POS).
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Understand Fanatics Values and how they relate to the Retail Associate role.
• Perform additional responsibilities as assigned by the Leadership team.

Education, Experience and Requirements:

• Minimum 18 years of age, High School graduate or equivalent.
• Experience working in retail and/or sales preferred.
• Ability to work independently and responsibly in a fast-paced environment.
• Foreign language skills are a plus.

Job Knowledge, Skills, and Abilities:

• Possess a fun, outgoing, confident, and professional demeanor.
• Ability to build product knowledge.
• Ability to work as a member of a team in fast paced environments, serving a diverse fan base.
• Ability to maintain high standards of organization and cleanness.
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude.
• Strong communication, literacy, and numeracy skills.
• Ability to be punctual, consistent, and reliable on the job.

Physical Demands:

• Regularly required to sit stand, reach, bend and move about the facility as needed.
• Must be able to lift and carry up to 30 lbs.
• Game Day/ Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop.

Job Info

• Posting Date 03/12/2026, 09:43 AM
• Locations 100 Alfred Lerner Way, Cleveland, OH, 44114, US (On-site)