Account Executive - Ticket Sales

Wilson Warbirds; Wilson (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Wilson Warbirds is seeking an Account Executive – Ticket Sales to sell new ticket packages and single game tickets, while retaining season ticket clients. You will generate sales by contacting new accounts and maintaining relationships through CRM communications, calls, emails, and events at home games.

You will manage leads from the model, follow up on sales leads, assign seat locations, process payments, and collaborate with cross-functional teams to achieve revenue and sellout goals.

Qualifications

• Bachelor's degree and 1–3 years related sales experience.
• Proven ability to generate and convert leads.
• Strong customer service and communication skills.
• Ability to work non-traditional hours including weekends and holidays.

Responsibilities

• Maintain contact with assigned ticket accounts to provide superior service and retain accounts.
• Sell ticket offerings to individuals, businesses, organizations, and others to build revenue.
• Build relationships via outreach, seat visits, and campaigns; manage CRM records.
• Follow up on leads to sell new ticket accounts and process payments.
• Participate in weekly sales meetings and strategic planning with peers.
• Develop and maintain a portfolio of accounts; identify new market opportunities.
• Support sales campaigns with ideas for new sales and retention initiatives.
• Provide game-day assistance and support at home games.

Skills

Sales experience

Prospecting

Account management

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Summary The Account Executive – Ticket Sales is responsible for selling new ticket packages, plans, and single game tickets and retaining a portion of season ticket accounts that they personally sell. This position will also be responsible for generating ticket sales by bringing in new accounts and maintaining a relationship with these accounts in order to retain them annually. Additional responsibilities include provide ongoing communication via telephone, e-mail, mail and ticket system technology driven platforms including CRM (Customer Relationship Management), generate new business through calling prospects assigned through the lead model, lapsed Ticket Holders, and accumulated leads from past seasons, and promote sale of new and renewal season tickets.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

• Maintain contact with all assigned ticket accounts to provide superior service with focus of retaining accounts from year-to-year
• Build revenue through sales of all ticket offerings for individuals, businesses, organizations, and others
• Build relationships with accounts through organized outreach, meet and greet sessions, seat visits, and video and call campaigns
• Follow up on all sales leads to sell new ticket accounts. Assign seat locations for all ticket accounts. Secure and process all payments of all ticket accounts
• Maintain accurate customer and prospect records in the CRM, including call logs, account status, follow-up actions, and complaints, while properly coding all ticket sales
• Actively participate in weekly sales and strategy meetings, contributing creative ideas and feedback on past performance and next steps for managing the prospect pipeline
• Research, develop, and maintain a portfolio of ticket accounts as assigned. Identify new market segments and market opportunities to pursue for growth of ticket sales
• Implement strategic ticket sales strategies in support of individual, departmental, and organizational goals including but not limited to budgeted revenue goals and sellout objectives
• Provide ideas on new sales and retention initiatives for each sales campaign
• Actively participate in strategic planning meetings with peers, across all departments, to ensure the flawless planning and execution of the team’s home game games and all other events
• Provide game day assistance with escorting participants from ticket accounts to the field for their specific activity. Assist at various sales related events throughout the year
• Responsible for the satisfaction and retention of sales accounts by providing exceptional customer service and client satisfaction

• Proactively generate and develop new business through outbound calls, meetings, and other communication methods—including prospecting, appointment setting, face-to-face meetings, canvassing, and cold calling—to meet and exceed individual and team sales goals.
• Assist with field tarp duties as necessary

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; and one to three years related experience and/or training; or equivalent combination of education and experience. Previous sales experience preferred.

Work Hours

Business hours are Monday – Friday 9:00am – 5:00 pm, however, additional hours will be required on weekends, evenings and some holidays. Must be available to work a majority of all home games.