Stadium Renovation Center & Hospitality Coordinator

Carolina-Panthers; Charlotte (NC); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Carolina Panthers is seeking a Stadium Renovation Center & Hospitality Coordinator to lead front desk operations for the Sales Experience Center and deliver an exceptional guest experience. You will verify appointments, manage arrivals, and uphold brand standards while coordinating with senior leaders on hospitality initiatives.

The role involves supporting event-day hospitality, VVIP hosting, and client engagements, with flexible hours including evenings and weekends as needed.

Competenze

• Bachelor’s degree preferred.
• Experience in hospitality, customer service, and administrative roles preferred.
• Strong interpersonal and communication skills with a warm, engaging demeanor.
• Highly organized with the ability to multitask in a fast-paced environment.
• Comfortable operating and troubleshooting various forms of technology.
• Proficient in Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends, as needed.

Mansioni

• Serve as the primary on-site front desk presence for the Sales Experience Center, providing a professional and hospitable welcome.
• Assist with guest check-ins, appointment verification, and arrival coordination to ensure a seamless arrival experience.
• Establish and manage front desk procedures, including check-in processes, guest communication, and service standards.
• Manage front desk coverage and scheduling, coordinating additional service team support during all hours of operation.
• Uphold professionalism, confidentiality, and brand standards at all times.
• Maintain a polished, organized, and guest-ready environment aligned with brand standards.
• Support setup, execution, and breakdown of meetings, presentations, tours and client engagements.
• Provide day-to-day operational support for the Sales Experience Center, including basic technical and logistical needs.
• Monitor and manage inventory of hospitality items, beverages, printed materials, and supplies.
• Communicate maintenance, cleaning, and operational needs; receive deliveries and direct visitors as needed.
• Provide administrative support to VP-level staff, managing calendars, travel coordination, and expense reporting.

Conoscenze

Hospitality

Customer service

Administrative support

Multitasking

Communication skills

Microsoft Office

Formazione

Bachelor’s degree preferred

Strumenti

Microsoft Office Suite

Front desk software

Descrizione del lavoro

Position: Stadium Renovation Center & Hospitality Coordinator

Department: Sales

Reporting Relationship: Reports to Chief of Staff, Revenue

Status: Full Time (Non-Exempt)

Position Summary

The Stadium Renovation Center & Hospitality Coordinator serves as the primary front desk and concierge representative for the Sales Experience Center, delivering a professional, welcoming, and high‑quality experience for all guests, clients, and prospects. This role is responsible for managing front desk operations, including guest check‑ins, appointment verification, service standards, and scheduling coverage, while maintaining a polished, guest‑ready environment aligned with brand expectations.

In addition to daily operations, this role supports revenue’s senior leadership and the Chief of Staff, Revenue, with hospitality and client experience initiatives, including event‑day execution, VVIP hosting, sales-driven events, and other administrative duties. Through strong organization, attention to detail, and hands‑on execution, this role contributes to relationship‑building, revenue opportunities, and the continuous improvement of the overall client experience.

Primary Responsibilities

• Serve as the primary on‑site front desk presence for the Sales Experience Center, providing a professional and hospitable welcome
• Assist with guest check‑ins, appointment verification, and arrival coordination to ensure a seamless arrival experience
• Establish and manage front desk procedures, including check‑in processes, guest communication, and service standards
• Manage front desk coverage and scheduling, serving as the primary desk presence while coordinating additional service team support during all hours of operation
• Uphold professionalism, confidentiality, and brand standards at all times
• Maintain a polished, organized, and guest‑ready environment, ensuring all public and meeting spaces are clean, orderly, and aligned with brand standards
• Support the setup, execution, and breakdown of meetings, presentations, tours and client engagements
• Provide day‑to‑day operational support for the Sales Experience Center, including basic technical and logistical needs
• Monitor and manage inventory of hospitality items, beverages, printed materials, and supplies
• Communicate and elevate maintenance, cleaning, and operational needs; receive deliveries and direct visitors as needed
• Provide administrative support to the VP of Partnership, VP of Premium, and VP of Ticketing, managing calendars, travel coordination, expense reporting, and supporting key administrative functions
• Assist revenue senior leadership and the Chief of Staff, Revenue with hospitality coordination and execution‑level support
• Support event day hospitality execution, including VVIP hosting, guest coordination, and on‑site assistance
• Assist with the planning and execution of events, including run‑of‑show planning, timelines, staffing coordination, and vendor relationship management
• Support sales‑driven events, client entertainment, and experiential touchpoints designed to advance relationships and revenue opportunities
• Support client entertainment and sales‑driven events through logistical and operational execution
• Identify opportunities to improve processes, elevate service standards, and enhance the overall guest journey
• Perform other duties as assigned

Additional Responsibilities

• Support department goals and day‑to‑day operational needs through consistent attendance, reliable coverage, and hands‑on assistance
• Represent the organization in a professional and service‑oriented manner during meetings, tours, events, and client engagements
• Assist with game day operations, promotions, and sales events, including on‑site support and hospitality execution
• Participate in cross‑functional support activities as needed to ensure a smooth, consistent guest and client experience
• Complete assigned tasks accurately and within established timelines while following standard procedures and service expectations

Minimum Qualifications

• Bachelor’s degreepreferred

• Previous experience in hospitality, customer service, and administrative roles preferred
• Strong interpersonal and communication skills with a warm, engaging demeanor
• Highly organized with the ability to multitask in a fast‑paced environment
• Comfortable operating and troubleshooting various forms of technology
• Must have proficient computer skills and experience with Microsoft Office Suite
• Ability to work flexible hours, including evenings and weekends, as needed

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

Work Environment

This role is operational and execution‑focused in nature and requires consistent on‑site presence, front desk coverage, and flexible scheduling, including evenings and weekends based on business and event needs. This job operates in a professional office environment (mostly office environment, outside in a stadium facility at times which may include inclement weather conditions).