Lead Retail Associate- Cleveland Browns Team Store

Fanatics Inc; Cleveland (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

A retail organization is seeking a Lead Retail Associate for its Cleveland Browns Team Store. This part-time position involves leading a team to enhance the fan experience and drive sales results. Responsibilities include coaching retail associates, managing operations, and ensuring exemplary service. Candidates should have at least one year of retail experience, strong communication skills, and be able to work well in a fast-paced environment. The job requires flexibility for game and event days.

Qualifications

• Minimum 18 years of age.
• Minimum one year working in retail or sales preferred.
• Foreign language skills are a plus.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Coach Retail Associates based on observed job performance.
• Communicate expectations for assignments to Retail Associates.
• Partner with Leadership to meet revenue targets and metrics.
• Provide training and guidance to Retail Associates.

Skills

Retail experience

Leadership abilities

Strong communication skills

Ability to work in a fast-paced environment

Training

Education

High school diploma

Tools

OpSuite5.0

POS systems

CAYAN

Job description

Lead Retail Associate- Cleveland Browns Team Store

Cleveland, OH, United States (On-site)

Job Description

JOB SUMMARY:

The Retail Lead (part-time) plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line Retail Associate team. The Retail Lead will drive results through coaching Retail Associates to carry out operational excellence expectations.

Schedule: The Retail Lead will be expected to work a part-time schedule which will includes days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
• Partner with Leadership team when making decisions including but not limited to revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience
• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understand Fanatics values and how they relate to their role
• Perform ‘Manager on Duty responsibilities’ as needed

Education, Experience and Requirements

• Minimum 18 years of age
• Minimum one year working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Foreign language skills are a plus

Job Knowledge, Skills and Abilities

• Possess a fun, outgoing, confident, professional demeanor
• Prior leadership experience preferred
• Ability to work well with all levels of management, build partnerships and coach teams
• In partnership with leadership team act decisively to solve problems
• Ability to represent Fanatics/League/Team Values and standards
• Ability to balance and prioritize multiple projects while remaining calm under pressure
• Strong communication, literacy, and numeracy skills

Physical Demands

• Regularly required to sit stand, reach, bend and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day/Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop

Job Info

• Posting Date 03/12/2026, 09:43 AM
• Locations 100 Alfred Lerner Way, Cleveland, OH, 44114, US (On-site)