Inside Sales Pro — HVAC Solutions & Growth

TurnPoint Services; Lexington (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

PTO and company holidays

Life and disability insurance

Job summary

Fayette Heating & Air, part of TurnPoint Services, seeks an Inside Sales Representative to drive revenue by connecting with customers and guiding them through service and system purchases. You’ll work outbound calls, emails, and texts to deliver a 5-star experience from first contact to final sale.

Collaborate with field technicians, installers, and service teams to uncover opportunities, follow up on leads, and build lasting customer relationships.

Qualifications

• Two years in inside sales or customer service, preferably in HVAC/home services.
• Excellent verbal and written communication to explain products, services, and processes to customers.
• Proven ability to meet or exceed sales targets through relationship-building and clear guidance.
• Proficiency with Microsoft Office and CRM systems (Salesforce a plus).
• Strong organizational skills and accurate data entry.

Responsibilities

• Build rapport and understand customer needs to recommend appropriate products or services.
• Conduct outbound outreach to follow up on leads and opportunities.
• Assist service technicians in offering additional services or system replacements during visits.
• Maintain customer data in CRM or Excel with accuracy.
• Serve as main contact between clients and internal teams for clear communication.
• Receive and book new leads, explain company processes to customers, and offer add-ons.
• Collaborate with sales and service teams to meet and exceed goals.
• Attend meetings and trainings to strengthen product knowledge and sales skills.
• Track sales activities and follow-up schedules, elevating customer concerns to maintain satisfaction.

Skills

Customer service

Sales ability

Communication

Teamwork

Tools

CRM (Salesforce)

Microsoft Office

Job description

Fayette Heating & Air, part of TurnPoint Services, seeks an Inside Sales Representative to drive revenue by connecting with customers and guiding them through service and system purchases. You’ll work outbound calls, emails, and texts to deliver a 5-star experience from first contact to final sale.

Collaborate with field technicians, installers, and service teams to uncover opportunities, follow up on leads, and build lasting customer relationships.