Inside Sales Pro — Grow B2B Building Solutions

SPI - Specialty Products & Insulation; North Woodstock (NH); On-site; USD 18,000 - 41,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

Length of Service Award

EAP and wellness programs

Job summary

SPI - Specialty Products & Insulation is seeking an Inside Sales Representative in the United States to grow existing customers and acquire new ones while meeting monthly quotas. You will collaborate with outside sales and the rest of the sales team to deliver excellent service, and you will provide product and technical information to guide customer decisions.

You will present pricing, process orders by phone, maintain CRM records, and pursue opportunities to cross-sell and upsell while

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• A minimum of one-year business to business sales experience.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Solid problem solving and consultative skills required.
• Ability to work in a fast-paced team sales environment with minimum supervision.
• Experience with MS Office Suite.

Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions such as orders, quotes, or returns over the phone.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.
• Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.
• Contact customers following sales to ensure ongoing customer satisfaction.
• Fill customer requests for catalogs, information, or samples.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.
• Setup and maintain customer files within company CRM.
• Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Assist in scheduled physical inventory counts.
• Prepare and submits weekly call reports and monthly sales.
• Back up front desk for breaks & holidays.
• Any other duty, task, or responsibilities as assigned.

Skills

B2B sales experience

Presentation skills

Communication skills

Organization

Multitasking

Time management

Customer service mindset

Education

Associate’s Degree preferred

Job description

SPI - Specialty Products & Insulation is seeking an Inside Sales Representative in the United States to grow existing customers and acquire new ones while meeting monthly quotas. You will collaborate with outside sales and the rest of the sales team to deliver excellent service, and you will provide product and technical information to guide customer decisions.

You will present pricing, process orders by phone, maintain CRM records, and pursue opportunities to cross-sell and upsell while