Inside Sales Pro: Drive Leads & Customer Solutions

Mettler-Toledo; Lutz (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Tuition reimbursement

Parental and caregiver leave

Paid time off

Disability insurance

Life insurance

Business travel insurance

Employee Assistance Program

Domestic partner benefits

Job summary

METTLER TOLEDO is seeking an Inside Sales professional in Florida to be the first contact for Product Inspection customers. You will transform inbound inquiries into qualified leads, support Sales in quoting, and nurture opportunities to meet targets.

You will maintain CRM data, collaborate with Sales and Support, and develop product knowledge for service contracts. A fast-paced environment and outstanding communication skills are essential.

Qualifications

• 2-3 years in sales, customer service and/or marketing.
• Proficient with Microsoft Office.
• Able to learn product lines and sell service contracts.
• Strong communication and rapport-building skills.

Responsibilities

• Manage inbound customer demand through the Service Parts inbox across calls, emails, and mt.com requests for pricing and quotes.
• Respond promptly and professionally to customer inquiries, building interest in METTLER TOLEDO Service and guiding customers through the sales cycle.
• Qualify and distribute leads to the appropriate Sales Representatives for follow-up; pursue select leads through closure.
• Support Field Sales with quoting and lead-nurturing activities to maximize productivity and meet sales targets.
• Maintain accurate and complete CRM data to ensure database integrity.
• Provide the team with regular updates on recurring issues, customer trends, and opportunities for improved sales approaches.
• Develop and apply knowledge of Product Inspection product lines, service offerings, and SAP CRM/ECC.
• Make sound, timely decisions on daily processes and engage other teams for discounts, terms, escalations, or opportunities.
• Communicate professionally with internal/external customers, identifying breakdowns and proposing solutions with minimal supervision.
• Work collaboratively with Sales and Support in a fast-paced environment to meet goals.
• Perform other duties as assigned.

Skills

Sales experience

Microsoft Office

Product knowledge

Communication skills

Call center experience

Fast-paced environment

Job description

METTLER TOLEDO is seeking an Inside Sales professional in Florida to be the first contact for Product Inspection customers. You will transform inbound inquiries into qualified leads, support Sales in quoting, and nurture opportunities to meet targets.

You will maintain CRM data, collaborate with Sales and Support, and develop product knowledge for service contracts. A fast-paced environment and outstanding communication skills are essential.