Inside Sales Specialist

Mettler-Toledo; Lutz (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Tuition reimbursement

Parental and caregiver leave

Paid time off

Disability insurance

Life insurance

Business travel insurance

Employee Assistance Program

Domestic partner benefits

Job summary

METTLER TOLEDO is seeking an Inside Sales professional in Florida to be the first contact for Product Inspection customers. You will transform inbound inquiries into qualified leads, support Sales in quoting, and nurture opportunities to meet targets.

You will maintain CRM data, collaborate with Sales and Support, and develop product knowledge for service contracts. A fast-paced environment and outstanding communication skills are essential.

Qualifications

• 2-3 years in sales, customer service and/or marketing.
• Proficient with Microsoft Office.
• Able to learn product lines and sell service contracts.
• Strong communication and rapport-building skills.

Responsibilities

• Manage inbound customer demand through the Service Parts inbox across calls, emails, and mt.com requests for pricing and quotes.
• Respond promptly and professionally to customer inquiries, building interest in METTLER TOLEDO Service and guiding customers through the sales cycle.
• Qualify and distribute leads to the appropriate Sales Representatives for follow-up; pursue select leads through closure.
• Support Field Sales with quoting and lead-nurturing activities to maximize productivity and meet sales targets.
• Maintain accurate and complete CRM data to ensure database integrity.
• Provide the team with regular updates on recurring issues, customer trends, and opportunities for improved sales approaches.
• Develop and apply knowledge of Product Inspection product lines, service offerings, and SAP CRM/ECC.
• Make sound, timely decisions on daily processes and engage other teams for discounts, terms, escalations, or opportunities.
• Communicate professionally with internal/external customers, identifying breakdowns and proposing solutions with minimal supervision.
• Work collaboratively with Sales and Support in a fast-paced environment to meet goals.
• Perform other duties as assigned.

Skills

Sales experience

Microsoft Office

Product knowledge

Communication skills

Call center experience

Fast-paced environment

Job description

Our Opening and Your Responsibilities

If you enjoy connecting with customers, solving problems, and contributing directly to sales success, we’d love to hear from you.

Join METTLER TOLEDO’s Inside Sales Team and be the first point of contact for Product Inspection customers—helping them find the right service solutions while driving sales growth. In this high-impact role, you’ll turn inbound calls, emails, and web inquiries into qualified leads and support Field Sales in delivering an exceptional customer experience. What you’ll do

• Manage inbound customer demand through the Service Parts inbox, including calls, emails, and mt.com requests for pricing, availability, and quotes.
• Respond promptly and professionally to customer inquiries, building interest in METTLER TOLEDO Service and guiding customers through the sales cycle.
• Qualify and distribute leads to the appropriate Sales Representatives for follow-up; enter and pursue select leads through closure.
• Support Field Sales with quoting and lead-nurturing activities to help maximize productivity and meet sales targets.
• Maintain accurate and complete CRM data to ensure database integrity.
• Provide team leadership with regular updates on recurring issues, customer trends, and opportunities for improved sales approaches.
• Develop and apply knowledge of Product Inspection product lines, service offerings, and internal sales systems, including SAP CRM and ECC.
• Make sound, timely decisions on daily processes and determine when to engage Sales, Marketing, Accounting, or other teams regarding discounts, special terms, escalations, or opportunities.
• Communicate professionally and proactively with internal and external customers, identifying process or communication breakdowns and recommending solutions with minimal supervision.
• Work collaboratively with Sales and Support teams in a fast-paced, variable environment to meet operational and sales goals.
• Perform other duties as assigned.

What You Need to Succeed

• At least 2-3 years in sales, customer service and/or marketing experience
• Knowledge of Microsoft Office programs
• A daring spirit and a preference for work in a fast-paced sales environment
• A confirmed ability and technical acumen to learn our products and sell our service contracts
• The ability to communicate product knowledge, differentiate from the competition, and solve customer problems
• Excellent people skills to create rapport with prospects quickly
• Inbound or outbound call center experience or worked in a sales development role before is a plus

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.