Inside Sales Person

Elliott Electric Supply; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Elliott Electric Supply is seeking a customer-focused professional to interface with customers, process orders, quote prices, and provide delivery terms. The role includes offering substitutes, supporting Outside Sales Representatives, and developing new and existing customer accounts with product-line marketing and value-added services.

Responsibilities include maintaining customer information, quoting terms, and negotiating quotes to ensure profitability while meeting market demands.

Qualifications

• High school diploma with 2 years related experience preferred.
• Perform basic mathematical calculations to accurately complete tasks (margins).
• Use sound judgment, listening and problem solving to analyze customer problems and recommend action.
• Product and application knowledge essential.
• PC proficiency for data entry and MS Office.

Responsibilities

• Interface with customers to process orders and inquiries, quote product prices, and provide delivery specifications and payment terms.
• Offer substitute products where applicable and negotiate quotes based on volume and market conditions to ensure profitability.
• Develop new and current customer accounts by marketing product lines and offering value-added services and availability information.
• Maintain current customer information including sales contracts, bonded inventory requirements, contract terms and other account details.
• Support Outside Sales Representatives with sales activities and customer service for designated accounts.

Skills

Customer service

Order processing

Negotiation

Problem solving

Product knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

Primarily responsible for interfacing with customers to process orders and inquiries through quoting product prices, providing delivery specifications and payment terms and by offering substitute products where applicable. May be assigned to one or more Outside Sales Representatives, providing sales support and customer service for specific customers. Develop new and current customer accounts by marketing company product lines and offering value-added services and availability information to callers. Maintain current customer information including sales contracts, bonded inventory requirements, contract terms and other pertinent account details. Process telephone orders by quoting product, prices, delivery specifications and payment terms and by offering substitute products where appropriate. Negotiate and establish sales quotes based on volume of products purchased and nature of marketplace to effectively offer competitive pricing and ensure the highest profitability.

Qualifications

• High school diploma with minimum 2 years related experience preferred.
• Perform basic mathematical calculations required to accurately complete assigned tasks (i.e. margins).
• Use sound judgment, listening and problem solving skills to analyze customer problems and to recommend the proper course of action.
• Product and application knowledge essential.
• PC proficiency for data entry and utilization of Microsoft Office applications.

Physical Requirements

• Ability to sit for prolonged periods of time.
• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.