Inside Sales Specialist

K&L Microwave; Salisbury (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

K&L Microwave is seeking an Inside Sales professional to interface with customers in support of Business Development. You will prepare quotations, follow up on leads, manage accounts in CRM, and coordinate with Engineering and Operations to provide timely order updates.

This role requires strong communication, attention to detail, and the ability to juggle multiple quotations and projects in a fast-paced manufacturing environment. Proficiency with ERP/CRM tools and Microsoft Office is expected.

Qualifications

• High School Diploma or GED required.
• 2-4 years' direct customer service experience.
• Clear verbal and written communication skills.
• Experience in planning, directing, and coordinating quotations.
• Must have experience in a manufacturing environment, with electronics experience being a plus
• Must meet the knowledge, skills, and abilities listed

Responsibilities

• Create quotations for customers.
• Creation and follow-up on leads from customers.
• Managing accounts and opportunities in Customer Relationship Management (CRM) system
• Managing customer online supply chain portals - specific to quotation and order status requirements
• Supporting in-person and remote customer meetings
• Interfacing with Engineering for technical evaluations
• Understanding part topologies to support accurate quoting
• Creating part numbers in Enterprise Resource Planning (ERP) system
• Working with Operations to ensure production updates are communicated to customers in response to open-order status requests
• Supporting customer order expedite requests

Skills

Attention to detail

Problem solving

Interpersonal skills

Communication skills

Multi-project management

CRM proficiency

ERP proficiency

Microsoft Office

Education

High School Diploma or GED

Tools

CRM software

ERP software

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Position Overview

The primary function of this role is to interface with customers, in support of Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates.

• Creation of quotations for customers
• Creation and follow-up on leads from customers
• Managing accounts and opportunities in Customer Relationship Management (CRM) system
• Managing customer online supply chain portals - specific to quotation and order status requirements
• Supporting in-person and remote customer meetings
• Interfacing with Engineering for technical evaluations
• Understanding part topologies to support accurate quoting
• Creating part numbers in Enterprise Resource Planning (ERP) system
• Working with Operations to ensure production updates are communicated to customers in response to open-order status requests

Position Overview

The primary function of this role is to interface with customers, in support of Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates.

Essential Duties And Responsibilities

Inside Sales Functions

• Creation of quotations for customers
• Creation and follow-up on leads from customers
• Managing accounts and opportunities in Customer Relationship Management (CRM) system
• Managing customer online supply chain portals - specific to quotation and order status requirements
• Supporting in-person and remote customer meetings
• Interfacing with Engineering for technical evaluations
• Understanding part topologies to support accurate quoting
• Creating part numbers in Enterprise Resource Planning (ERP) system
• Working with Operations to ensure production updates are communicated to customers in response to open-order status requests
• Supporting customer order expedite requests

Qualifications Summary

• High School Diploma or GED
• 2-4 years' direct customer service experience
• Clear Verbal and Written communication skills
• Experience in planning, directing, and coordinating quotations
• Must have experience in a manufacturing environment, with electronics experience being a plus
• Must meet the knowledge, skills, and abilities listed

Knowledge, Skills And Abilities

• Must have strong attention to detail
• Must be able to analyze and solve complex problems
• Must have excellent interpersonal and communication skills
• Must have expertise in Microsoft Office Suite products, specifically Word, Excel, PowerPoint
• Must have the ability to plan and manage multiple projects at once
• Ability to read, analyze and interpret contracts, technical procedures, and/or governmental documents
• Ability to learn and operate effectively in CRM and ERP applications
• Ability to thrive in a dynamic, high-pace environment