Inside Sales Rep

Lexair Inc.; Lexington (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

Lexair Inc. is seeking an Inside Sales Representative in Lexington, KY to interface with distributors and customers by phone and email, process orders, and resolve issues.

You will maintain records, coordinate with internal teams, and help ensure timely delivery while building long-term customer relationships. The role emphasizes strong organization, communication, and problem-solving skills, with opportunities to learn about products and contribute to continuous improvement.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Attention to detail and accuracy; multitasking ability.
• Experience in sales or customer service a plus.
• Proficient with Microsoft Office Suite.

Responsibilities

• Interface directly with distributors and customers by phone or email.
• Maintain detailed records of interactions.
• Process orders, verify pricing and contracts.
• Follow up on back-ordered items.
• Resolve customer issues promptly.
• Coordinate shipping and prepare shipment documents.
• Provide product pricing and delivery information.
• Set up new customer accounts.
• Collaborate with internal teams to meet delivery requests.
• Assist with returns handling.
• Participate in training to build product knowledge.

Skills

Organizational skills

Communication skills

Problem solving

Team player

MS Office

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

Description

The Inside Sales Representative will be responsible for interfacing directly with distributors and customers via telephone and electronic communication to provide support, process orders, and resolve issues. This role requires maintaining accurate records, handling customer inquiries and complaints, and coordinating with internal departments to meet delivery expectations. The ideal candidate will possess strong organizational, communication, and interpersonal skills and will contribute to building long-term customer relationships.

Key Responsibilities:

• Customer Interaction: Interface directly with distributors and customers via telephone or electronic means, providing prompt and friendly service to build and maintain customer loyalty.
• Record Management: Maintain detailed records of customer interactions, inquiries, comments, and complaints, ensuring proper follow-up actions and maintaining a telephone log.
• Order Processing: Accurately process incoming orders by verifying part/model numbers, pricing, discounts, and contract terms, and send order acknowledgments via fax or email.
• Order Follow-Up: Monitor and check the status of older and back-ordered items upon customer request.
• Issue Resolution: Handle and resolve customer complaints in a timely and professional manner.
• Shipping Coordination: Stage orders for shipping and prepare the necessary shipment documentation, ensuring timely and accurate delivery.
• Product Information: Provide customers with product pricing, delivery information, and related documentation.
• Product Knowledge: Learn and understand the technical features and benefits of products, gaining the ability to communicate product specifications effectively to customers.
• Account Management: Set up new customer accounts as needed and assist with maintaining distributor/customer databases.
• Internal Collaboration: Communicate and coordinate with outside sales reps, production, technical personnel, engineering, and other departments to meet customer needs and delivery requests.
• Returns Management: Assist with material return requests and ensure appropriate handling.
• Continuous Improvement: Actively participate in training to learn technical information and develop basic product knowledge.
• Other: Other duties may be required as assigned by the Company.

Requirements

Qualifications:

• Strong organizational and multitasking skills with attention to detail and accuracy.
• Excellent verbal and written communication skills, along with strong listening abilities.
• Proven ability to analyze and solve problems independently and collaboratively.
• Demonstrated ability to work well within a team and adapt to changing priorities.
• Knowledge of basic customer service principles and practices.
• Familiarity with PC-based applications, including Microsoft Office Suite.
• Ability to learn and apply technical product knowledge.
• Strong work ethic, flexibility, and a willingness to take on additional responsibilities as needed.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Prior experience in sales, customer service, or a related field is a plus.

Working Conditions/Physical Requirements:

• This position operates in an office environment, involving prolonged periods of sitting and computer use.
• May occasionally be required to lift or move up to 25 pounds.
• The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary.
• Monday - Friday 8a-5pm in onsite sales team environment.
• Opportunities to participate in trade shows a few times a year.

EEO, including disability and vet

We Look forward to hearing from you!