Inside Sales

EASTERN METAL FRAMING OF NEW HAMPSHIRE, LLC; Bow (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

EASTERN METAL FRAMING OF NEW HAMPSHIRE, LLC is seeking an Inside Sales / Customer Service Representative to support customers by processing orders, handling inquiries, and nurturing sales opportunities. You will be a primary contact, ensuring excellent service while helping achieve sales and revenue goals.

Responsibilities include responding to inquiries, processing orders, quotes, and maintaining CRM/ERP data.

Qualifications

• Respond to customer inquiries professionally and timely via multiple channels.
• Process orders, returns, credits, and exchanges accurately.
• Provide product information, pricing, availability, and delivery updates.
• Maintain accurate customer records in CRM and ERP systems.
• Coordinate with operations, purchasing, and shipping to ensure timely fulfillment.
• Generate sales through inbound and outbound interactions.

Responsibilities

• Develop and maintain relationships with existing customers.
• Identify upselling and cross-selling opportunities to increase revenue.
• Prepare quotations and follow up on proposals.
• Track sales opportunities and manage a sales pipeline.
• Support outside sales by managing customer accounts.
• Enter and maintain accurate order and customer data.
• Prepare reports and sales documentation.

Skills

Communication skills

Interpersonal skills

CRM software

Microsoft Office

Organizational skills

multitasking

Problem solving

Conflict resolution

Team player

Customer service mindset

Attention to detail

Verbal and written communication

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Description

The Inside Sales / Customer Service Representative is responsible for supporting customers by processing orders, responding to inquiries, resolving issues, and identifying sales opportunities. This role serves as a primary point of contact for customers, ensuring exceptional service while helping achieve company sales and revenue goals.

Requirements

Customer Service

• Respond to customer inquiries via phone, email, and online channels in a professional and timely manner.
• Process customer orders, returns, credits, and exchanges accurately.
• Resolve customer concerns and complaints while maintaining high customer satisfaction.
• Provide product information, pricing, availability, and delivery updates.
• Maintain accurate customer records and account information in CRM and ERP systems.
• Coordinate with operations, purchasing, and shipping departments to ensure timely order fulfillment.

Inside Sales

• Develop and maintain strong relationships with existing customers.
• Generate sales through inbound and outbound customer interactions.
• Identify upselling and cross-selling opportunities to increase revenue.
• Prepare and follow up on quotations and proposals.
• Track sales opportunities and maintain an active sales pipeline.
• Meet or exceed monthly sales and customer retention goals.
• Support outside sales representatives by managing customer accounts and requests.

Administrative Support

• Enter and maintain accurate order and customer data.
• Prepare reports, customer correspondence, and sales documentation.
• Assist with inventory inquiries and product availability updates.
• Follow company policies and procedures related to customer service and sales operations.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service, inside sales, or account management experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office Suite and CRM software.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Knowledge, Skills, and Abilities

• Customer-focused mindset with a commitment to service excellence.
• Sales aptitude with the ability to identify customer needs and recommend solutions.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Ability to prioritize tasks in a fast-paced environment.
• Professional and positive attitude.

Performance Metrics

• Customer satisfaction scores.
• Order accuracy and processing efficiency.
• Sales growth and revenue generation.
• Customer retention rates.
• Response and resolution times.
• Achievement of sales and service goals.