Inside Sales & HVAC Solutions Specialist

Daikin Comfort; Owings Mills (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle inquiries from prospective and existing customers. The role involves face-to-face, phone, and email communication to identify needs, provide product information, and create solutions for a smooth sales process.

Responsibilities include order processing, pricing, delivery coordination, and warranty assistance. Knowledge of HVAC products, Microsoft Office, and strong customer-service skills are essential for success in this role.

Qualifications

• High School diploma or GED; some college preferred.
• 1–3 years of progressive sales experience.
• Knowledge of HVAC products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) and ability to manage information.

Responsibilities

• Sell company products and services to prospective and existing customers; assist with orders and quotes.
• Provide excellent customer service via in-person, phone, and email interactions.
• Process orders, quotes, and delivery dates with accuracy to ensure correct items are shipped.
• Educate customers on product terminology, features and benefits to improve sales.
• Collaborate with management to resolve customer issues and improve service quality.

Skills

HVAC knowledge

Customer service

MS Office

Communication

Multi-tasking

Education

High School diploma or GED

Some college preferred

Tools

Outlook

Excel

Word

Database apps

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle inquiries from prospective and existing customers. The role involves face-to-face, phone, and email communication to identify needs, provide product information, and create solutions for a smooth sales process.

Responsibilities include order processing, pricing, delivery coordination, and warranty assistance. Knowledge of HVAC products, Microsoft Office, and strong customer-service skills are essential for success in this role.