Inside Sales & Customer Care Specialist - HVAC

Daikin Comfort; Capitol Heights (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Daikin Comfort is seeking an Inside Sales/CSR to manage customer relationships and drive sales of HVAC products. You will assist both prospective and established customers via in-person visits, phone calls, and email, ensuring smooth order processing and timely delivery.

The role emphasizes accurate information, product knowledge, and strong communication to expand dealer relationships and support the sales team.

Qualifications

• High School diploma or GED; some college preferred.
• 1–3 years of progressive sales experience.
• Knowledge of HVAC products preferred.
• Excellent customer service and communication skills.

Responsibilities

• Maintain accounts and communicate new product launches via outbound calls.
• Provide excellent customer service face-to-face, by phone, and by email.
• Process orders, purchase orders, payments, quotes and delivery dates accurately.
• Educate customers about product terminology and benefits.
• Coordinate with branches and departments to resolve issues.
• Track shipments and ensure timely delivery.
• Maintain records and prepare reports on sales activities.

Skills

HVAC knowledge

MS Office

Customer service

Phone etiquette

Verbal communication

Email communication

Time management

Multitasking

Education

High School diploma or GED

Some college preferred

Tools

Outlook

Excel

Word

Database applications

Job description

Daikin Comfort is seeking an Inside Sales/CSR to manage customer relationships and drive sales of HVAC products. You will assist both prospective and established customers via in-person visits, phone calls, and email, ensuring smooth order processing and timely delivery.

The role emphasizes accurate information, product knowledge, and strong communication to expand dealer relationships and support the sales team.