HVAC Inside Sales Solutions Advisor

Daikin Comfort; Cranston (RI); On-site; USD 36,000 - 60,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to support customers face to face, by phone, email or fax. You’ll learn policies, provide product knowledge, process orders, quotes, and deliveries, and collaborate with the Branch Manager to grow territory coverage.

Key responsibilities include active communication of new product launches, excellent customer service, handling warranties/returns, and maintaining dealer relationships while delivering accurate information and timely order

Qualifications

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Good phone etiquette and e-mail etiquette
• Ability to deal with high-volume customer traffic
• Effective verbal skills – must be able to explain fairly technical parts of information clearly
• Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
• Effective organizational skills and time management skills including ability to prioritize and multi-task
• High level of attention to detail and accuracy
• Ability to establish positive working relationships with internal and external customers and employees
• Ability to use good judgment and strong work ethics and integrity on the job
• Ability to understand and follow procedures, work instructions, and company policies

Responsibilities

• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Maintain records and prepare reports on sales activities.

Skills

HVAC knowledge

Microsoft Office

Customer service

Communication

Phone etiquette

Time management

Attention to detail

Teamwork

Problem solving

Relationship management

Education

High School diploma or GED

Some college courses preferred

Tools

Data base applications

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to support customers face to face, by phone, email or fax. You’ll learn policies, provide product knowledge, process orders, quotes, and deliveries, and collaborate with the Branch Manager to grow territory coverage.

Key responsibilities include active communication of new product launches, excellent customer service, handling warranties/returns, and maintaining dealer relationships while delivering accurate information and timely order