HVAC Inside Sales Pro: Solutions & Service

Daikin Comfort; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle sales activities for prospective and established customers. You will process orders, answer questions, and coordinate with branches to ensure smooth delivery. Knowledge of HVAC products and strong customer service are essential.

You will communicate via face-to-face, phone, and email to educate customers on products, warranties, and returns while maintaining accurate records and contributing to territory growth.

Qualifications

• HVAC knowledge preferred.
• Proficient in MS Office and basic database applications.
• Strong customer service and relationship management via walk-ins, phone, and email.
• Excellent communication and time-management skills.

Responsibilities

• Handle orders, purchase orders, payments, quotes, and delivery dates with accurate data entry.
• Provide excellent customer service via face-to-face, phone, and email.
• Inform customers about product terminology, features and benefits.
• Coordinate with branches and departments to resolve issues and ensure timely delivery.
• Educate customers on products and warranties and manage returns.

Skills

HVAC knowledge

MS Office

Customer service

Phone etiquette

Communication

Time management

Education

High School diploma or GED

Tools

MS Office

Database apps

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to handle sales activities for prospective and established customers. You will process orders, answer questions, and coordinate with branches to ensure smooth delivery. Knowledge of HVAC products and strong customer service are essential.

You will communicate via face-to-face, phone, and email to educate customers on products, warranties, and returns while maintaining accurate records and contributing to territory growth.