HVAC Inside Sales & Customer Solutions Pro

Daikin Comfort; Allentown (Lehigh County); On-site; USD 34,000 - 52,000; Full time

Job summary

Daikin Comfort is seeking a CSR/Inside Sales Representative to support customers face-to-face, by phone, or by email. You will handle orders, quotes, and delivery dates, while providing knowledgeable product information and solutions to ensure a smooth sales process.

Applicants should have 1–3 years of progressive sales or customer service experience, a High School diploma or GED, and familiarity with HVAC terminology.

Qualifications

• High School diploma or GED required; some college preferred.
• Knowledge of HVAC products and terminology highly desirable.
• Strong customer service orientation with ability to convey technical information clearly.

Responsibilities

• Assist customers face-to-face, by phone, or by email and provide excellent service.
• Process orders, quotes, and delivery dates with accurate information.
• Recommend alternatives based on price, availability, or specs.
• Coordinate with branches and vendors to ensure timely shipments and problem resolution.
• Maintain records and prepare reports on sales activities.
• Expand HVAC product knowledge and stay current with industry trends.
• Communicate professionally with customers and internal teams to deliver top service.

Skills

HVAC knowledge

Microsoft Office

Customer service

Phone etiquette

Written communication

Time management

Detail orientation

Teamwork

Problem-solving

Education

High School diploma or GED

Tools

Outlook

Excel

Word

Database applications

Job description

Daikin Comfort is seeking a CSR/Inside Sales Representative to support customers face-to-face, by phone, or by email. You will handle orders, quotes, and delivery dates, while providing knowledgeable product information and solutions to ensure a smooth sales process.

Applicants should have 1–3 years of progressive sales or customer service experience, a High School diploma or GED, and familiarity with HVAC terminology.