Inside Sales: Family Service Counselor (Pre-Need)

Service Corporation International; Glendale (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor at West Resthaven Funeral Home - Resthaven Park Cemetery in Glendale, AZ. The role focuses on selling pre-need and at-need cemetery arrangements, delivering personalized service, and driving revenue.

Responsibilities include lead generation, building trust with families, and collaborating with funeral directors and staff. Requires flexible hours, driving, and compliance with licensing requirements as applicable.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 1–2 years of customer service or sales experience preferred.
• Ability to prospect and build referrals; strong communication and listening skills.
• Willingness to work evenings/weekends as needed.
• Valid driver's license with acceptable driving record; may require insurance license depending on state.

Responsibilities

• Prospect for new families by lead generation and referrals.
• Build lasting relationships with families and provide personalized service.
• Coordinate with funeral home staff to ensure seamless service delivery.
• Attend appointments and present pre-need and at-need options.
• Maintain accurate activity logs to monitor productivity.
• Collaborate with team to ensure high-quality customer experience.

Skills

Customer service

Sales

Presentation

Empathy

Communication

Driving

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

CRM software

Presentation software

Microsoft Office

Job description

Service Corporation International is seeking a Family Service Counselor at West Resthaven Funeral Home - Resthaven Park Cemetery in Glendale, AZ. The role focuses on selling pre-need and at-need cemetery arrangements, delivering personalized service, and driving revenue.

Responsibilities include lead generation, building trust with families, and collaborating with funeral directors and staff. Requires flexible hours, driving, and compliance with licensing requirements as applicable.