Family Service Counselor: Pre-Need & Growth

Service Corporation International; Beverly Hills (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Beverly Hills, FL is seeking a Family Service Counselor to provide exemplary personalized service to grieving families and to help generate revenue through pre-need and at-need cemetery arrangements.

Responsibilities include lead generation, building community relationships, presenting options to families, coordinating with funeral directors, and ensuring timely, respectful communication.

Qualifications

• High school diploma or equivalent; 1-2 years of additional college or education preferred.
• 1-2 years of customer service or sales experience preferred.
• Ability to pass internal presentation certification within 30 days of hire.
• Must have a valid driver’s license with acceptable driving record; insurance license if required.

Responsibilities

• Prospect for referrals and generate leads daily.
• Explain and present funeral and pre-need options to families.
• Build relationships with families and community organizations.
• Coordinate with funeral directors and cemetery staff to ensure seamless service.
• Maintain timely, respectful communication and follow up with families.

Skills

Customer service skills

Empathy and respect

Communication skills

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Computer skills

Job description

Service Corporation International in Beverly Hills, FL is seeking a Family Service Counselor to provide exemplary personalized service to grieving families and to help generate revenue through pre-need and at-need cemetery arrangements.

Responsibilities include lead generation, building community relationships, presenting options to families, coordinating with funeral directors, and ensuring timely, respectful communication.