Inside Sales: Family Service Counselor

Sci Corp; Muncie (IN); On-site; USD 50,000 - 100,000; Full time

Job summary

Sci Corp is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. You will be the primary contact, delivering personalized service and helping generate revenue for the cemetery location.

The role emphasizes lead generation, building trusted relationships with families, and coordinating with funeral directors and staff to ensure high-quality, empathetic service. Evening and weekend availability is often required.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to listen and respond with sensitivity and professionalism.
• Comfort with presenting information and addressing family questions.

Responsibilities

• Lead generation: prospect daily, obtain referrals, network, present to families, track activity.
• Build relationships with families: respond promptly, listen, understand needs, provide value, follow up for satisfaction.
• Teamwork: collaborate with funeral directors and staff to ensure seamless service, review prior touches with families.

Skills

Customer service

Sales

Communication

Empathy

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Sci Corp is seeking a Family Service Counselor to assist client families with at-need cemetery arrangements and pre-need plans. You will be the primary contact, delivering personalized service and helping generate revenue for the cemetery location.

The role emphasizes lead generation, building trusted relationships with families, and coordinating with funeral directors and staff to ensure high-quality, empathetic service. Evening and weekend availability is often required.