Life Celebration Sales Counselor

Service Corporation International; Phoenix (AZ); On-site; USD 40,000 - 66,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor at our Phoenix location to serve grieving families with compassionate support and professional guidance on cemetery arrangements and pre-need plans. The role emphasizes lead generation, referrals, and building trusted relationships within the community.

The successful candidate will manage appointments, respond to inquiries, and collaborate with funeral directors and staff to ensure high-quality service for families at their

Qualifications

• Education and experience in customer-facing roles; ability to communicate with families empathetically.
• Comfort with presenting information and earning referrals through trust.
• Proven ability to manage time and coordinate multiple family needs.

Responsibilities

• Lead generation and prospecting for family services and pre-need arrangements.
• Explain arrangements and present to families and referrals.
• Build relationships with families and communities to generate revenue.
• Respond to inquiries in a timely, respectful, and professional manner.
• Collaborate with funeral home staff to provide seamless service.

Skills

Customer service

Empathy

Communication

Relationship building

Sales skills

Education

High school diploma or equivalent

1-2 years of college

Tools

Computers and software

Job description

Service Corporation International is seeking a Family Service Counselor at our Phoenix location to serve grieving families with compassionate support and professional guidance on cemetery arrangements and pre-need plans. The role emphasizes lead generation, referrals, and building trusted relationships within the community.

The successful candidate will manage appointments, respond to inquiries, and collaborate with funeral directors and staff to ensure high-quality service for families at their