Family Service Counselor: Pre-Need Sales & Support

Service Corporation International; San Angelo (TX); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Service Corporation International (Dignity Memorial) seeks a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need plans. The role focuses on personalized service, revenue generation, and serving as the primary contact for families.

Responsibilities include prospecting, presenting information to families, building trust-based relationships, and collaborating with funeral directors to ensure high-quality service and post-need support.

Qualifikationen

• High school diploma or equivalent required; 1-2 years of college preferred.
• 1-2 years of customer service or sales experience preferred.
• Ability to obtain and maintain an insurance license if required by state/province law.

Aufgaben

• Lead generation: prospect daily, obtain referrals from served families.
• Explain and present to families and referred families.
• Build relationships and networks with families and community.
• Respond to inquiries promptly, respectfully, and professionally.
• Prepare for appointments and maintain professionalism and attention to detail.
• Collaborate with funeral directors, location managers, and staff for seamless service.
• Review past services to support current needs and sales.

Kenntnisse

Empathy & respect

Customer service

Computer skills

Communication

Sales experience

Insurance license readiness

Driver's license

Presentation skills

Ausbildung

High school diploma or equivalent

Some college courses (1-2 years)

Tools

N/A

Jobbeschreibung

Service Corporation International (Dignity Memorial) seeks a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need plans. The role focuses on personalized service, revenue generation, and serving as the primary contact for families.

Responsibilities include prospecting, presenting information to families, building trust-based relationships, and collaborating with funeral directors to ensure high-quality service and post-need support.