Inside Sales & Customer Support Specialist

First Team Professional; Dundalk (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Business Casual Attire

Own Transportation Required

Job summary

First Team Professional is seeking a customer-focused sales advocate in Dundalk, MD to respond to inquiries, provide quotes, process orders, and guide customers through van outfitting options. You will coordinate with production to ensure timely delivery and maintain accurate records.

You will also identify upsell opportunities, support outside sales, and troubleshoot issues to provide timely resolutions, staying informed on product promotions and industry trends.

Qualifications

• Proven experience in a sales or business development role; training possible for right personality.
• Strong communication and interpersonal skills essential for client interactions.
• Ability to negotiate and close deals effectively.
• Troubleshooting and resolving customer concerns in a timely manner.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and product knowledge.
• Provide quotes, process orders, and manage job tickets using CRM and order management systems.
• Assist walk-in customers and guide them through product options and van outfitting solutions.
• Coordinate with production and scheduling teams to ensure timely delivery and installation.
• Maintain accurate customer records and track project progress through to completion.
• Help identify upselling opportunities and support outside sales with lead follow-up.
• Troubleshoot issues and provide timely resolutions to customer concerns.
• Stay informed on current products, promotions, and outfitting industry trends.
• Accounting and data entry as well.

Skills

Excellent communication

Interpersonal skills

Negotiate & close deals

Customer service oriented

Troubleshoot issues

Job description

First Team Professional is seeking a customer-focused sales advocate in Dundalk, MD to respond to inquiries, provide quotes, process orders, and guide customers through van outfitting options. You will coordinate with production to ensure timely delivery and maintain accurate records.

You will also identify upsell opportunities, support outside sales, and troubleshoot issues to provide timely resolutions, staying informed on product promotions and industry trends.