Inside Sales Pro — Customer-Focused Growth

Ferguson; Lakeland (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Ferguson is hiring Sales Support Representatives to assist customers, prepare timely quotations, and process accurate sales orders. You will coordinate deliveries and respond to inquiries while leveraging CRM and MS Office tools.

Prior inside sales experience and a customer-focused attitude help drive upsell opportunities in a fast-paced environment. This role supports building strong customer relationships and problem-solving across product lines, with competitive pay and benefits.

Qualifications

• 1–3 years of inside sales experience.
• 2–3 years of experience in selling Thermoplastic products is preferred but not required.
• Exhibit strong skills for sales, including upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Skills

Inside sales experience

Upselling

Customer service mindset

Fast-paced environment

Relationship building

Microsoft Office

Decision making

Tools

CRM system

Microsoft Office

Job description

Ferguson is hiring Sales Support Representatives to assist customers, prepare timely quotations, and process accurate sales orders. You will coordinate deliveries and respond to inquiries while leveraging CRM and MS Office tools.

Prior inside sales experience and a customer-focused attitude help drive upsell opportunities in a fast-paced environment. This role supports building strong customer relationships and problem-solving across product lines, with competitive pay and benefits.