Inbound Sales & Customer Solutions Rep

Jobtome; Wesley Chapel (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services (internet)

Discounted Spectrum services (TV &

Incentives for top performers

Career growth opportunities

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to join our in-office call center. You will be the first point of contact for customers, handling inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

In this role, you will work a Monday–Friday schedule, demonstrate a strong record of sales success, and communicate clearly in English.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Must be available to work a flexible schedule and overtime as requested.

Responsibilities

• Manage inbound calls and resolve customer issues in real time.
• Identify opportunities to upsell or cross-sell products and services.
• Explain products and services clearly and accurately to customers.
• Master order processing and maintain customer accounts in billing systems.

Skills

English Proficiency

Professional communication

Flexible schedule

Sales track record

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to join our in-office call center. You will be the first point of contact for customers, handling inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening customer satisfaction and loyalty.

In this role, you will work a Monday–Friday schedule, demonstrate a strong record of sales success, and communicate clearly in English.