Inside Sales & Customer Care Specialist

Daikin Comfort; Youngstown (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Daikin Comfort in Youngstown, OH seeks a CSR/Inside Sales Representative to sell HVAC products and services to prospective and existing customers. You will handle inquiries by phone, email, or in person, process orders, and coordinate with branches to ensure timely delivery and satisfaction.

The role requires knowledge of HVAC products, strong customer service, and the ability to educate customers on features and benefits.

Qualifications

• HVAC knowledge preferred.
• Proficient with MS Office and basic database apps.
• Strong customer service and relationship management skills.
• Able to handle high-volume customer traffic with professionalism.
• Effective verbal and written communication.

Responsibilities

• Maintain accounts and drive new business by communicating product launches and discounts via outbound calls.
• Provide excellent customer service via face-to-face, phone, and email.
• Process orders, purchase orders, quotes, and delivery dates with accuracy.

Skills

HVAC knowledge

Customer service

MS Office

Communication

Time management

Detail oriented

Phone etiquette

Written communication

Multitasking

Teamwork

Education

High School diploma

GED

Tools

Microsoft Office

Job description

Daikin Comfort in Youngstown, OH seeks a CSR/Inside Sales Representative to sell HVAC products and services to prospective and existing customers. You will handle inquiries by phone, email, or in person, process orders, and coordinate with branches to ensure timely delivery and satisfaction.

The role requires knowledge of HVAC products, strong customer service, and the ability to educate customers on features and benefits.