HVAC Inside Sales Specialist — Customer Solutions

Daikin Comfort; Walnut (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Daikin Comfort in Walnut, CA is seeking a CSR/Inside Sales Representative to handle inquiries, process orders, and help customers select the right HVAC products. You will communicate with customers face-to-face, by phone, and via email to understand needs and deliver timely solutions.

You will maintain accounts, provide product information, manage quotes and delivery dates, and collaborate with the Branch Manager to resolve issues and ensure customer satisfaction.

Qualifications

• 3–6 years of progressive sales experience.
• 3+ years in the HVAC industry.
• High School diploma or GED.
• Some college preferred.
• Strong communication and customer service skills.

Responsibilities

• Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
• Provide excellent customer service via face to face, phone calls and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.

Skills

Customer service

Communication skills

Microsoft Office

Order processing

Phone etiquette

Data entry

Education

High School diploma or GED

Tools

Outlook

Excel

Word

Database applications

Job description

Daikin Comfort in Walnut, CA is seeking a CSR/Inside Sales Representative to handle inquiries, process orders, and help customers select the right HVAC products. You will communicate with customers face-to-face, by phone, and via email to understand needs and deliver timely solutions.

You will maintain accounts, provide product information, manage quotes and delivery dates, and collaborate with the Branch Manager to resolve issues and ensure customer satisfaction.