HVAC Inside Sales & Customer Care Specialist

Daikin Group; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Daikin Group in Columbus, OH seeks a CSR/Inside Sales Representative to handle customer inquiries, process orders, and provide product information across face-to-face, phone, email, and fax channels.

You will maintain dealer relationships, expand product knowledge, and collaborate with the Branch Manager to resolve issues and ensure timely delivery. The role emphasizes strong communication, multitasking, and a customer-first approach in a fast-paced HVAC environment.

Qualifications

• High School diploma or GED; some college preferred.
• 1–3 years of progressive sales experience.
• Knowledge of HVAC equipment/products is preferred.

Responsibilities

• Help deliver on sales by maintaining accounts and communicating new product launches to customers.
• Provide excellent customer service via face-to-face, phone, and email.
• Handle order processing, purchase orders, payment processing, quotes, and delivery dates with accuracy.
• Recommend alternate products based on cost, availability, or specifications.
• Coordinate with manufacturing, sales, and distribution for shipments and scheduling.

Skills

Customer service

Communication

Time management

Relationship management

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Daikin Group in Columbus, OH seeks a CSR/Inside Sales Representative to handle customer inquiries, process orders, and provide product information across face-to-face, phone, email, and fax channels.

You will maintain dealer relationships, expand product knowledge, and collaborate with the Branch Manager to resolve issues and ensure timely delivery. The role emphasizes strong communication, multitasking, and a customer-first approach in a fast-paced HVAC environment.