Inside Sales: Customer Accounts & Retention Pro

MCI; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI in Wichita, KS is hiring Customer Account Representatives to support inside sales programs for major brands across retail, telecommunications, and software. This full-time role involves making calls, resolving concerns, and upselling products.

Candidates should possess excellent communication skills, a high school diploma, and be customer-focused. Competitive benefits, including health coverage and paid time off, are offered. Join a diverse and engaging work environment at MCI.

Qualifications

• Must be 18 years or older.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Ability to multitask, self-manage, and adapt in a fast-paced environment.

Responsibilities

• Make outbound sales calls and respond to inbound inquiries.
• Accurately document customer interactions and manage account updates.
• Deliver first-call resolution through effective communication and problem-solving.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Customer-focused

Typing speed of 20+ WPM

Familiarity with Windows operating systems

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Wichita, KS is hiring Customer Account Representatives to support inside sales programs for major brands across retail, telecommunications, and software. This full-time role involves making calls, resolving concerns, and upselling products.

Candidates should possess excellent communication skills, a high school diploma, and be customer-focused. Competitive benefits, including health coverage and paid time off, are offered. Join a diverse and engaging work environment at MCI.