Customer Account Pro: Inside Sales & Retention

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Job summary

MCI Careers is hiring Customer Account Representatives in Wichita, Kansas. In this full-time role, you will connect with business and residential customers via phone, resolving service concerns and upselling products. The ideal candidate should have excellent communication skills and a high school diploma.

The company offers various benefits, including paid time off, health coverage, and opportunities for career growth. Enjoy a supportive, team-oriented culture at MCI.

Qualifications

• Must be 18 years or older.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office Suite.
• Strong problem-solving and negotiation skills.
• Customer-focused with empathy and responsiveness.

Responsibilities

• Make outbound sales calls and respond to inbound inquiries.
• Follow up with leads and existing customers.
• Provide tailored product recommendations.
• Document customer interactions and manage account updates.

Skills

Excellent written and verbal communication skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office Suite

Strong problem-solving, negotiation, and conflict resolution skills

Customer-focused with empathy, patience, and responsiveness

Ability to multitask and adapt in a fast-paced environment

Team-oriented with strong interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI Careers is hiring Customer Account Representatives in Wichita, Kansas. In this full-time role, you will connect with business and residential customers via phone, resolving service concerns and upselling products. The ideal candidate should have excellent communication skills and a high school diploma.

The company offers various benefits, including paid time off, health coverage, and opportunities for career growth. Enjoy a supportive, team-oriented culture at MCI.