Entry-Level Customer Care & Support Specialist

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings programs

Career growth opportunities

Casual dress code

Job summary

MCI is looking for an Entry-Level Contact Center Representative in Wichita, KS to handle inbound and outbound customer service and sales calls. Candidates must be 18 or older and possess a high school diploma or equivalent. The role demands excellent communication and organizational skills, with responsibilities including resolving customer issues and documenting claims.

This full-time position offers a competitive salary, benefits including paid time off, and a team-oriented work environment.

Qualifications

• 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Excellent interpersonal skills with the ability to build relationships.

Responsibilities

• Handle inbound and outbound calls in a courteous, timely manner.
• Ensure first-call resolution through effective call handling.
• Accurately document and process customer claims.

Skills

Organizational skills

Written communication

Oral communication

Multitasking

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is looking for an Entry-Level Contact Center Representative in Wichita, KS to handle inbound and outbound customer service and sales calls. Candidates must be 18 or older and possess a high school diploma or equivalent. The role demands excellent communication and organizational skills, with responsibilities including resolving customer issues and documenting claims.

This full-time position offers a competitive salary, benefits including paid time off, and a team-oriented work environment.