Outbound Sales Pro & CX Advocate

MCI; Tyler (KS); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits after 60 days

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI is hiring Sales Representatives in Wichita, KS to support outbound calls, drive customer acquisition, upsell services, and deliver product knowledge. Representatives engage with prospects and existing customers across consumer and business sectors in a fast-paced, goal-driven environment.

Role emphasizes excellent communication, ability to handle high-volume interactions, and collaboration with cross-functional teams. On-site position with potential for growth and training opportunities.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable, punctual, and self-motivated.
• Strong problem-solving, negotiation, and conflict resolution skills.
• Customer-focused with empathy, patience, and professionalism.
• Ability to multitask and adapt in a fast-paced environment.
• Team-oriented with excellent interpersonal skills.

Responsibilities

• Make outbound and receive inbound calls with professionalism and courtesy.
• Identify customer needs and recommend tailored products or services.
• Upsell and cross-sell to maximize customer value and satisfaction.
• Resolve customer issues using internal tools and cross-functional collaboration.
• Document all customer interactions and claims accurately.
• Follow client-specific scripts, policies, and compliance procedures.
• Handle sensitive information with confidentiality and care.
• Escalate complex issues to the appropriate support teams.
• Achieve first-call resolution through effective communication and problem-solving.
• Stay informed on program updates through training and team meetings.
• Meet attendance and scheduling expectations consistently.

Skills

18+ years

High school diploma

Strong communication

Typing 20 WPM

Microsoft Office

Windows proficiency

Reliable and punctual

Problem-solving

Customer-focused

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is hiring Sales Representatives in Wichita, KS to support outbound calls, drive customer acquisition, upsell services, and deliver product knowledge. Representatives engage with prospects and existing customers across consumer and business sectors in a fast-paced, goal-driven environment.

Role emphasizes excellent communication, ability to handle high-volume interactions, and collaboration with cross-functional teams. On-site position with potential for growth and training opportunities.