Inside Sales Closer: Retainer Specialist

Vaco by Highspring; Glendale (CA); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Vaco by Highspring in Glendale, CA, seeks a confident Retainer Specialist to join inside sales. This closing-focused role handles qualified leads passed by intake, builds trust over the phone, explains retainer services, and works to secure signed agreements in a fast-paced environment.

No prior legal experience required; 3+ years of sales are preferred. The position is 100% on-site with a Monday–Friday schedule, requiring strong communication, follow-up, and ability to handle objections while

Formación

• 3+ years of sales experience preferred.
• Strong inside sales, closing, or phone-based sales experience.
• Proven ability to build rapport and move customers toward a decision.
• Comfortable handling objections and rejection.
• Confident working in a high-volume phone environment.
• Strong follow-up and organizational skills.
• High-energy, polished, professional communication style.
• Goal-oriented and motivated by results.
• Legal experience is a plus but not required.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Contact qualified prospective clients provided by the intake team.
• Build rapport and establish trust quickly over the phone.
• Explain the firm's services and retainer agreement clearly and professionally.
• Guide prospective clients through the retainer process.
• Handle questions, concerns, and objections while maintaining professionalism.
• Follow up consistently with prospective clients to secure completed agreements.
• Educate prospects on appropriate services and available next steps.
• Maintain accurate notes and activity within the CRM.
• Manage a high volume of prospective clients and follow-up activity.
• Partner with attorneys and the intake team to improve messaging and conversion.
• Represent the firm professionally as a key point of contact for prospective clients.

Conocimientos

Inside sales

Closing

Phone selling

Rapport building

Objection handling

High-volume calls

Bilingual English/Spanish

Descripción del empleo

Vaco by Highspring in Glendale, CA, seeks a confident Retainer Specialist to join inside sales. This closing-focused role handles qualified leads passed by intake, builds trust over the phone, explains retainer services, and works to secure signed agreements in a fast-paced environment.

No prior legal experience required; 3+ years of sales are preferred. The position is 100% on-site with a Monday–Friday schedule, requiring strong communication, follow-up, and ability to handle objections while