Customer Service

Vaco LLC; Glendale (CA); Presencial; USD 28.000 - 40.000; A tiempo parcial

Descripción de la vacante

Vaco in Glendale, CA is seeking a Customer Service Specialist to serve as the first point of contact for prospective clients. This on-site, temp-to-hire role focuses on high-volume, phone-based outreach, gathering information, and conducting initial client screenings.

The position emphasizes outbound calling, script adherence, and professional, friendly communication throughout the workday. Legal experience is not required, and there is no remote option.

Formación

• 3+ years of customer service or call center experience.

Responsabilidades

• Make high-volume outbound calls (50–100 per day) to prospective clients.
• Respond to inbound inquiries using established scripts.
• Document responses and interactions accurately in the CRM.
• Conduct initial screenings of prospective clients.
• Follow up via calls, voicemails, and texts as needed.
• Coordinate with intake/retainer teams to advance qualified prospects.
• Maintain professionalism in a fast-paced environment.

Conocimientos

Outbound calls

High-volume calls

Phone etiquette

Verbal communication

Active listening

Detail oriented

Follow-up skills

Scripts adherence

Professional demeanor

Bilingual (EN/ES)

Educación

No degree required

Herramientas

Salesforce

Litify

CRM tracking

Descripción del empleo

Customer Service Specialist

Location: Glendale, CA

Industry: Legal Services

Pay: Up to $25/hr

Employment Type: Temp-to-Hire

Schedule: Monday–Friday, 9:00 AM–5:30 PM

Work Arrangement: 100% On-Site

Position Overview

We are seeking an outgoing and personable Customer Service Specialist to serve as an initial point of contact for prospective clients.

This is a high-volume, phone-based customer service position focused on contacting leads, asking questions, gathering information, completing initial screenings, and providing a positive first impression.

The role involves significant outbound calling and follow-up, so candidates should genuinely enjoy being on the phone and communicating with new people throughout the day.

Legal experience is not required.

Key Responsibilities

• Make high-volume outbound calls and respond to inbound inquiries
• Handle approximately 50–100 calls per day
• Follow established scripts and questionnaires to gather detailed information
• Ask appropriate questions and accurately document responses
• Conduct initial screenings of prospective clients
• Follow up through calls, voicemails, and text messages
• Make multiple follow-up attempts when necessary to reach prospective clients
• Provide friendly, professional, and compassionate customer service
• Accurately document interactions and client information in the CRM
• Assist with locating or reconnecting with clients when needed
• Coordinate with the intake and retainer teams to move qualified prospects forward
• Maintain accuracy and professionalism in a fast-paced environment

Qualifications

• 3+ years of customer service, call center, intake, or similar experience preferred
• Strong experience handling a high volume of phone calls
• Comfortable making outbound calls throughout the day
• Excellent verbal communication and active-listening skills
• Friendly, energetic, and professional phone presence
• Strong attention to detail when collecting and entering information
• Excellent follow-up and organizational skills
• Comfortable following established scripts and processes
• Ability to remain professional during difficult or sensitive conversations
• No degree required
• Bilingual English/Spanish is a plus

Preferred Experience

• Call center or high-volume customer service
• Customer intake or enrollment
• Outbound customer outreach
• Legal intake
• Salesforce or Litify
• CRM-based customer tracking
• Phone and text-based customer service

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.