Retainer Specialist (Inside Sales)

Vaco LLC; Glendale (CA); On-site; USD 55,000 - 62,000; Full time

Job summary

Vaco in Glendale, CA is seeking a confident Retainer Specialist to join a fast-paced inside sales team within a plaintiff-side employment law firm. This is a closing-focused inside sales role, with qualified leads passed from the intake team for close and retainer signing.

The ideal candidate will build rapport over the phone, explain retainer services, handle objections, and guide clients through the agreement process to secure signed retainers.

Qualifications

• 3+ years of sales experience preferred.
• Strong inside sales, closing, or phone-based sales.
• Proven ability to build rapport and move customers toward a decision.
• Comfortable handling objections and rejection.
• High-energy, polished, professional communication style.
• Legal experience is a plus but not required.
• No degree required.
• Bilingual English/Spanish is a plus.

Responsibilities

• Contact qualified prospective clients provided by the intake team.
• Build rapport and establish trust quickly over the phone.
• Explain the firm's services and retainer agreement clearly and professionally.
• Guide prospective clients through the retainer process.
• Handle questions, concerns, and objections while maintaining professionalism.
• Follow up consistently with prospective clients to secure completed agreements.
• Educate prospects on appropriate services and available next steps.
• Maintain accurate notes and activity within the CRM.
• Manage a high volume of prospective clients and follow-up activity.
• Partner with attorneys and the intake team to improve messaging and conversion.
• Represent the firm professionally as a key point of contact for prospective clients.

Skills

Inside sales

Closing

Phone-based sales

Rapport building

Objection handling

Follow-up

CRM usage

Job description

Retainer Specialist / Inside Sales

Location: Glendale, CA

Industry: Legal Services

Pay: $40–$45/hr

Employment Type: Temp-to-Hire

Schedule: Monday–Friday, 9:00 AM–5:30 PM

Work Arrangement: 100% On-Site

Position Overview

We are seeking a confident, driven Retainer Specialist to join a growing inside sales team within a plaintiff-side employment law firm.

This is a closing-focused inside sales position. Qualified leads are generated and initially screened by the intake team before being passed to the Retainer Specialist. From there, the Retainer Specialist builds trust with the prospective client, explains the firm's services and retainer process, handles questions and objections, and works to secure a signed agreement.

No legal industry experience is required. This is an excellent opportunity for an experienced salesperson who enjoys closing, communicating with customers, and working in a high-energy phone environment.

Key Responsibilities

• Contact qualified prospective clients provided by the intake team
• Build rapport and establish trust quickly over the phone
• Explain the firm's services and retainer agreement clearly and professionally
• Guide prospective clients through the retainer process
• Handle questions, concerns, and objections while maintaining professionalism
• Follow up consistently with prospective clients to secure completed agreements
• Educate prospects on appropriate services and available next steps
• Maintain accurate notes and activity within the CRM
• Manage a high volume of prospective clients and follow-up activityPartner with attorneys and the intake team to improve messaging and conversion
• Represent the firm professionally as a key point of contact for prospective clients

Qualifications

• 3+ years of sales experience preferred
• Strong inside sales, closing, or phone-based sales experience
• Proven ability to build rapport and move customers toward a decision
• Comfortable handling objections and rejection
• Confident working in a high-volume phone environment
• Strong follow-up and organizational skills
• High-energy, polished, professional communication style
• Goal-oriented and motivated by results
• Legal experience is a plus but not required
• No degree required
• Bilingual English/Spanish is a plus

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.