Customer Service Rep

Vaco LLC; Glendale (CA); Presencial; USD 28.000 - 40.000; Jornada completa

Descripción de la vacante

Vaco in Glendale, CA is seeking a friendly, outgoing Customer Service Specialist for a high-volume, phone-based role. You will be a key first contact for prospective clients, guiding them through initial steps and documenting information precisely while maintaining a positive customer experience.

The ideal candidate has a solid customer service background, strong communication skills, and can build rapport with diverse clients.

Formación

• Previous customer service experience, ideally in a phone-heavy or high-volume environment.
• Bilingual English/Spanish is a plus.
• No degree required.
• No legal experience required.
• Strong phone presence and active-listening skills.

Responsabilidades

• Handle a high volume of inbound and outbound customer calls
• Reach out to prospective clients and provide a friendly, professional first impression
• Ask questions and gather basic information using established guidelines
• Listen carefully to customer needs and accurately document information
• Follow up with customers through phone calls, voicemails, and text messages
• Maintain consistent communication and follow-through
• Enter and update customer information within the CRM
• Answer questions and direct customers to the appropriate team member
• Assist with reconnecting with customers when additional follow-up is needed
• Work closely with the broader customer service and intake team
• Maintain professionalism and compassion during sensitive conversations

Conocimientos

Customer service

Phone-based

High-volume

Bilingual English/Spanish

Active listening

Rapport building

Communication

Detail-oriented

Descripción del empleo

Customer Service Specialist

Location: Glendale, CA

Industry: Legal Services

Pay: Up to $25/hr

Employment Type: Temp-to-Hire

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Work Arrangement: 100% Onsite

Position Overview

We are looking for an outgoing, personable, and customer-focused Customer Service Specialist to join a growing team in Glendale.

This is a high-volume, phone-based customer service role for someone who genuinely enjoys talking to people, building rapport, answering questions, and providing a positive customer experience. You will serve as one of the first points of contact for prospective clients and help guide them through the initial stages of the process.

Legal experience is not required. The team is much more focused on finding someone with a strong customer service background, a great personality, and confidence communicating with people throughout the day.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Reach out to prospective clients and provide a friendly, professional first impression
• Ask questions and gather basic information using established guidelines
• Listen carefully to customer needs and accurately document information
• Follow up with customers through phone calls, voicemails, and text messages
• Maintain consistent communication and follow-through
• Enter and update customer information within the CRM
• Answer questions and direct customers to the appropriate team member
• Assist with reconnecting with customers when additional follow-up is needed
• Work closely with the broader customer service and intake team
• Maintain professionalism and compassion during sensitive conversations

What We're Looking For

• Previous customer service experience, ideally in a phone-heavy or high-volume environment
• Someone who is naturally outgoing, friendly, personable, and engaging
• Comfortable spending a large portion of the day talking with customers
• Strong phone presence and active-listening skillsExcellent verbal communication
• Strong attention to detail and follow-through
• Comfortable making outbound calls
• Able to build rapport quickly with different personalities
• Positive attitude and strong team mentality
• Organized and able to manage multiple conversations and follow-ups
• Comfortable learning scripts, systems, and established processes
• Bilingual English/Spanish is a plus
• No degree required
• No legal experience required