Retainer Specialist (Inside Sales)

Vaco by Highspring; Glendale (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Vaco by Highspring in Glendale, CA, seeks a confident Retainer Specialist to join inside sales. This closing-focused role handles qualified leads passed by intake, builds trust over the phone, explains retainer services, and works to secure signed agreements in a fast-paced environment.

No prior legal experience required; 3+ years of sales are preferred. The position is 100% on-site with a Monday–Friday schedule, requiring strong communication, follow-up, and ability to handle objections while

Qualifications

• 3+ years of sales experience preferred.
• Strong inside sales, closing, or phone-based sales experience.
• Proven ability to build rapport and move customers toward a decision.
• Comfortable handling objections and rejection.
• Confident working in a high-volume phone environment.
• Strong follow-up and organizational skills.
• High-energy, polished, professional communication style.
• Goal-oriented and motivated by results.
• Legal experience is a plus but not required.
• Bilingual English/Spanish is a plus.

Responsibilities

• Contact qualified prospective clients provided by the intake team.
• Build rapport and establish trust quickly over the phone.
• Explain the firm's services and retainer agreement clearly and professionally.
• Guide prospective clients through the retainer process.
• Handle questions, concerns, and objections while maintaining professionalism.
• Follow up consistently with prospective clients to secure completed agreements.
• Educate prospects on appropriate services and available next steps.
• Maintain accurate notes and activity within the CRM.
• Manage a high volume of prospective clients and follow-up activity.
• Partner with attorneys and the intake team to improve messaging and conversion.
• Represent the firm professionally as a key point of contact for prospective clients.

Skills

Inside sales

Closing

Phone selling

Rapport building

Objection handling

High-volume calls

Bilingual English/Spanish

Job description

Schedule: Monday-Friday, 9:00 AM-5:30 PM

Work Arrangement: 100% On-Site

Position Overview

We are seeking a confident, driven Retainer Specialist to join a growing inside sales team within a plaintiff-side employment law firm.

This is a closing-focused inside sales position. Qualified leads are generated and initially screened by the intake team before being passed to the Retainer Specialist. From there, the Retainer Specialist builds trust with the prospective client, explains the firm's services and retainer process, handles questions and objections, and works to secure a signed agreement.

No legal industry experience is required. This is an excellent opportunity for an experienced salesperson who enjoys closing, communicating with customers, and working in a high-energy phone environment.

Key Responsibilities

• Contact qualified prospective clients provided by the intake team
• Build rapport and establish trust quickly over the phone
• Explain the firm's services and retainer agreement clearly and professionally
• Guide prospective clients through the retainer process
• Handle questions, concerns, and objections while maintaining professionalism
• Follow up consistently with prospective clients to secure completed agreements
• Educate prospects on appropriate services and available next steps
• Maintain accurate notes and activity within the CRM
• Manage a high volume of prospective clients and follow-up activity
• Partner with attorneys and the intake team to improve messaging and conversion
• Represent the firm professionally as a key point of contact for prospective clients

Qualifications

• 3+ years of sales experience preferred
• Strong inside sales, closing, or phone-based sales experience
• Proven ability to build rapport and move customers toward a decision
• Comfortable handling objections and rejection
• Confident working in a high-volume phone environment
• Strong follow-up and organizational skills
• High-energy, polished, professional communication style
• Goal-oriented and motivated by results
• Legal experience is a plus but not required
• Bilingual English/Spanish is a plus

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations; and

other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).