Inside Sales Account Manager — Flexible/Remote

AlphaGraphics US 219; United States; Remote; USD 24,000 - 160,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

AlphaGraphics is seeking an Account Manager to drive inside sales and support the Account Executive, focusing on growing new business and maintaining center accounts. You will engage customers, explain benefits, and guide quotes to fulfillment with professional communication.

Responsibilities include upselling, managing pricing and billing, and using CRM tools to keep customers informed about job status. Excellent writing, verbal skills, organization and a professional appearance are essential.

Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Responsibilities

• Increase the center’s inside sales and support the Account Executive as needed
• Maintain center accounts and expand penetration into existing accounts
• Provide a positive experience for clients and upsell/cross-sell when opportunities arise
• Capure customer specifics using Job Analysis questions and manage proofs
• Create timely, professional job estimates with accurate pricing
• Routinely resolve customer inquiries and complaints
• Display mastery of MIS tools to create and estimate customer projects
• Maintain current pricing strategies and customer billing procedures
• Follows up and informs customers about job progress through production
• Proficient use of CRM tools for regular communication

Skills

Account Management

Analytical skills

Writing and verbal skills

Organizational skills

Time-management skills

Professional appearance and decorum

Tools

CRM tools

MIS systems

Job description

AlphaGraphics is seeking an Account Manager to drive inside sales and support the Account Executive, focusing on growing new business and maintaining center accounts. You will engage customers, explain benefits, and guide quotes to fulfillment with professional communication.

Responsibilities include upselling, managing pricing and billing, and using CRM tools to keep customers informed about job status. Excellent writing, verbal skills, organization and a professional appearance are essential.